Freight Forwarder, Air and Ocean, Import and Export

DSV • Buffalo, NY

7d • Onsite

About The Position

DSV Air & Sea is seeking dynamic and personable multi-taskers who are driven by their own success, as well as the success of their team and the Company. This role requires delivering a high quality of customer service and teamwork in an exciting and fast-paced environment. The Freight Forwarder works closely with clients and internal team members, serving as a crucial part of DSV's business operations. DSV, founded in 1976, has grown to become the world's 3rd largest supplier of global solutions within transport and logistics, operating in over 80 countries. They add value to customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods, ensuring a steady supply to production lines, outlets, stores, and consumers globally. Working at DSV means being part of a global leader in transport and logistics, contributing to innovation, digitalization, and growth with close to 160,000 colleagues in over 90 countries. The company values inclusivity, embraces different cultures, and respects individual dignity and rights, fostering a dynamic environment built on collaboration, accountability, and action.

Requirements

• Three years of experience in a role involving extensive client contact
• Computer skills, including frequent prior use of MS Outlook, Excel and Word
• Excellent math skills, along with the ability to calculate freight measurements, weight and convert to international units when necessary
• Familiarity with domestic and international geography including countries and major cities
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action
• Ability to be highly productive while keeping cool under pressure
• Excellent communication skills, both written and verbal
• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Ability to work well under pressure and in a fast-paced environment
• Knowledge of freight logistics and customs regulations
• Understanding of trade laws and regulations
• Fluency in English is required
• Proficiency in Microsoft Office Suite

Nice To Haves

• Freight Forwarding experience preferred
• Prior use of CargoWise One a definite plus!
• Knowledge of additional languages is a plus
• Experience with logistics software and systems is preferred

Responsibilities

• Effectively schedule ocean and/or air bookings for both hazardous and nonhazardous materials, simple and complex cargo shipments
• Ensure the complete and timely delivery of freight by attaining knowledge from clients in order to satisfy their needs and completing paperwork that meets stringent requirements
• Process data through the Company’s system and obtain consular releases as well as other government agency releases as appropriate
• Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility
• Be able to request, then negotiate, freight quotations to include details such as container capacities, packing dimensions and weights, coding, etc.
• Analyze numerical data, understand components and relationships, find patterns and draw conclusions
• Compose complex letters regarding issues and resolutions utilizing your ability to edit and proof business correspondence and reports and organize, prepare and assemble documents
• Comprehend the full range of freight forwarding services: order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees