Freight Brokerage Agent Support

Ryder System Inc.•Phoenix, AZ

48d•$50,000 - $55,000

About The Position

The Agent Support Representative will provide administrative and customer service support to our agent group, internal employees and outside vendors. The Agent Support Representative will also assist in the onboarding process of our new agents.

Requirements

H.S. diploma/GED required
Two (2) years or more direct Transportation or Logistics work experience required
Ability to represent the company with external constituents
Represent Ryder Shipment Management Services in a professional manner to internal and external parties
Ability to build strong customer relationships
Demonstrated customer service capabilities
Direct customer interface (internal/external) on all customer related issues
Effective leadership skills
Strong verbal and written communication skills
Ability to work independently and as a member of a team
Demonstrates problem solving skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices

Nice To Haves

Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field

Responsibilities

Onboarding new agents
Providing agents with insurance certifications when needed
Building and maintaining relationships with the Agents
Assist agents in coordinating movement of goods from shipper to destination within parameters required by customer
Confirming carriers are legally permitted to transport freight, commodities, weight and dimensions
Maintaining a consistent sense of urgency to ensure freight is moved promptly and accurately
Assist agents with billing and invoicing
Create a pleasant atmosphere for employees, customers, carriers and other vendors
Customer Interfacing:Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner
Customer Solution Development and Support:Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
Operational Training:Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods
Project Management:Manage a variety of account specific and site wide tactical and strategic projects
Assisting agents with intra-company needs, ensuring processes and policies meet and exceed their needs to facilitate their clients' shipping needs.
Maintaining a consistent sense of urgency to ensure agents can promptly react and respond to their clientele
Run point of interactions between agents and the AR/AP staff
Other duties as assigned

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

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