Fraud Strategy Analyst Lead (Member Protection / MIAM – Member Identity and Access Management)

USAA • Tampa, FL

1d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Fraud Strategy Analyst Lead focused on Member Protection Analytics, you will optimize the performance and effectiveness of MIAM systems and platforms. The Individual Contributor role involves in-depth analysis of existing rules and logic within these systems, monitoring their performance, identifying areas for improvement, and providing data-driven recommendations to enhance overall system efficiency and accuracy. The successful candidate will be a highly analytical and data-driven individual with strong technical skills and the ability to communicate complex findings clearly to both technical and non-technical audiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Charlotte, NC, San Antonio, TX, Plano, TX, Tampa, FL or Phoenix, AZ. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in financial crimes supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solutions.
• Comprehensive understanding of the end-to-end process of gathering business requirements and applying business rules to recommend technology solutions.
• Expert knowledge and demonstrated experience using fraud rules management to recommend and implement strategies that reduce or mitigate loss and fraud exposures.
• Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
• Extensive knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA and Reg Z.
• Strong written and verbal communication skills, with demonstrated ability to synthesize data and clearly reporting findings.

Nice To Haves

• Experience with Member Authentication and Join Process in addition to Identity Proofing.
• Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Snowflake SQL, SAS, BI tools like Tableau or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
• Experienced ability to write code that is easy to follow, well documented, and commented where necessary to explain logic (high code clarity).
• Excellent communication and interpersonal skills, with a demonstrated willingness to actively participate in discussions, ask clarifying questions, and present analytical findings to both technical and non-technical audiences.
• Data Mining experience for complex analytics and partner with Technology teams to perform Data Mapping.
• Project management experience that demonstrates the ability to anticipate and appropriately lead project landmarks, risks, and impediments.
• Demonstrated history of appropriately communicating potential issues that could limit project success or implementation.
• U.S. military experience through military service or military spouse/domestic partner.

Responsibilities

• Leverages expert business, analytical and technical knowledge within Financial Crimes to lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
• Serves as a subject matter expert in multiple areas of focus and drive conversations around technical solutions to create more effective strategies, systems, processes, or resources which benefit the business needs.
• Develops and monitors progress of strategic plan for opportunities and adjusts to rapid changes in the environment.
• Effectively communicates with Fraud Strategy teams and stakeholders and implements business strategy and aligns with the company's overall goals.
• Leads discussions within a single vertical (or area of focus) that are responsible for executing the fraud strategic plan that will result in both the short and long-term growth of the business.
• Leads large scale implementations and projects that impact managed tools.
• Leads cross functional teams to improve, synchronize, and integrate process controls and automation.
• Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level