Identity & Access Management Operations Analyst

MUFG•Jersey City, NJ

1d•$85,000 - $109,000•Hybrid

About The Position

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Summary: The IAM Analyst will be responsible for executing access provisioning and deprovisioning. This includes troubleshooting various access issues and discrepancies. The analyst will be responsible for managing a ticketing system queue and complete tickets with quality and within SLA. The IAM Team is highly collaborative, and it is common for our associates to step out of their normal role when assistance is needed. Education: Bachelor's Degree in related fields or compensating experience.

Requirements

Expert level of knowledge and applied expertise in server and desktop operating systems (Windows, Exchange, Active Directory, SQL, ServiceNow, Mainframe and application etc.)
Thorough knowledge of Active Directory (AD) needed.
General knowledge of ServiceNow ticketing systems
Knowledge of Microsoft Exchange needed

Nice To Haves

Three to five years of queue management experience.
Good communication (written and verbal) and interpersonal skills
Self-driven and Proactive mindset and actions.
Reliable time management and organization skills
Demonstrates the ability to convey technical information to findings in simple language
The ability to multi-task in a high-pressure environment

Responsibilities

Creates, maintains, and disables user access within various technologies and systems, including but not limited to: Active Directory, SQL, Exchange and other MUFG applications.
Ensure standard operating policy and procedures are followed for each transaction.
Promptly handle all escalations ensuring customer satisfaction.
Meet all required SLAs for activity closure.
Provide troubleshooting skills to identify access related issues.
Assisting stakeholders in identifying, initiating, and tracking corrective actions to address anomalies.
Contribute and collaborate with various IAMops for continuous improvement.
Ability to learn new procedures when new systems, tools, applications are onboarded to the IAM ecosystem