Fraud Specialist I

Canvas Credit Union•Lone Tree, CO

10d•$25 - $31

About The Position

The Fraud Specialist I is responsible for helping to safeguard the credit union’s assets and the assets of its members from Fraudulent activity. Fraud specialist works proactive alerts and reports to identify fraudulent transactions and to help mitigate exposures and losses caused by fraud. They will report on fraud trends and losses and collaborate with team members in order to make recommendations to enhance or update current processes. They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations.

Requirements

Thorough knowledge of Regulation Z, Regulation CC, Regulation E and EFTA.
Knowledge of CO-OP rules and regulations.
Experience working with Zelle and/or other money transfer services
Excellent verbal and written communications skills to facilitate meetings, gather and document business and technical requirements, translate requirements and communicate with technical staff, Leadership and credit union staff as appropriate.
Strong relationship building, customer service and teamwork skills.
Excellent attention to detail, analytical, problem solving and decision-making skills.
Excellent organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
Proficient in MS Office (Outlook, Excel, Word and PowerPoint).
Ability to maintain confidence.
Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).
Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent work experience.
Three to five years of experience in a similar position at a financial institution, preferably in a credit union environment.

Responsibilities

Conduct in-depth transaction and alert review and analysis using available systems and resources.
Contact members to verify the validity of transactions and receive incoming call backs from members.
Responsible for fraud prevention and mitigation, ensuring all fraud programs and actions are in compliance with organizational policies and relevant federal and state regulations.
Keep Leadership informed regarding key fraud issues affecting the organization.
Report fraud trends and losses to Leadership. Make recommendations based on the analysis of the data.
Escalate complex alerts and fraud situations to the Sr. Fraud Specialist or Leadership.
Assist with the development of fraud policies and procedures.
Assist members and staff by responding to fraud requests/questions.
Work closely with dispute representatives on reported fraud and card compromises.
Work closely with the Director Cards and Fraud on projects and implementations related to fraud monitoring and reporting.
Participate in special projects as needed.
Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
Exhibit support for the organization’s goals, values, initiatives and cost control.
Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
Follow all safety and security guidelines to properly safeguard member and organization assets.
Maintain up-to-date and accurate filing system.
Embrace ongoing education and learn/apply new skills and software applications.
Regular attendance and punctuality are essential functions of the job
Perform other job duties as assigned.
Ability to work on Saturdays