Fraud Specialist I

Canvas•Lone Tree, CO

3d•$25 - $31

About The Position

We’re Canvas Credit Union We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk ) Why Canvas? At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment. At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people: What’s In It For You Seriously good benefits : Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (that includes cars and houses!). The starting pay range for this position is $25.18-$31.48/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include: Medical/Dental/Vision Insurance Flexible time off Paid Holidays Flexible Spending Account Health Savings Account World Class 401(k) Plan Tuition Reimbursement Rate Discounts on Qualifying Loans May be eligible for incentives or discretionary bonus based on results What you'll do The Fraud Specialist I is responsible for helping to safeguard the credit union’s assets and the assets of its members from Fraudulent activity. Fraud specialist works proactive alerts and reports to identify fraudulent transactions and to help mitigate exposures and losses caused by fraud. They will report on fraud trends and losses and collaborate with team members in order to make recommendations to enhance or update current processes. They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations.

Requirements

Thorough knowledge of Regulation Z, Regulation CC, Regulation E and EFTA.
Knowledge of CO-OP rules and regulations.
Experience working with Zelle and/or other money transfer services
Excellent verbal and written communications skills to facilitate meetings, gather and document business and technical requirements, translate requirements and communicate with technical staff, Leadership and credit union staff as appropriate.
Strong relationship building, customer service and teamwork skills.
Excellent attention to detail, analytical, problem solving and decision-making skills.
Excellent organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
Proficient in MS Office (Outlook, Excel, Word and PowerPoint).
Ability to maintain confidence.
Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).
Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent work experience.
Three to five years of experience in a similar position at a financial institution, preferably in a credit union environment.
For Current Canvas Employees : To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments.

Responsibilities

Conduct in-depth transaction and alert review and analysis using available systems and resources.
Contact members to verify the validity of transactions and receive incoming call backs from members.
Responsible for fraud prevention and mitigation, ensuring all fraud programs and actions are in compliance with organizational policies and relevant federal and state regulations.
Keep Leadership informed regarding key fraud issues affecting the organization.
Report fraud trends and losses to Leadership.
Make recommendations based on the analysis of the data.
Escalate complex alerts and fraud situations to the Sr. Fraud Specialist or Leadership.
Assist with the development of fraud policies and procedures.
Assist members and staff by responding to fraud requests/questions.
Work closely with dispute representatives on reported fraud and card compromises.
Work closely with the Director Cards and Fraud on projects and implementations related to fraud monitoring and reporting.
Participate in special projects as needed.
Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
Exhibit support for the organization’s goals, values, initiatives and cost control.
Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
Follow all safety and security guidelines to properly safeguard member and organization assets.
Maintain up-to-date and accurate filing system.
Embrace ongoing education and learn/apply new skills and software applications.
Regular attendance and punctuality are essential functions of the job
Perform other job duties as assigned.
Ability to work on Saturdays