Fraud & Risk Specialist
About The Position
Vagaro is looking for a detail-oriented and analytical Risk Analyst to join our growing Vagaro Merchant Services (VMS) team. The digital fraud landscape is evolving rapidly, and we’re committed to protecting our merchants by identifying and mitigating risks before they impact business operations. In this role, you will analyze suspicious transaction activity, prevent fraud, and ensure compliance with regulatory requirements. You’ll work closely with cross-functional teams to execute our Global Anti-Fraud strategy and strengthen fraud prevention processes across the company.
Requirements
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications
- Strong organizational skills with the ability to prioritize multiple tasks
- Positive attitude and strong interpersonal skills
- Problem-solving mindset with the ability to research and resolve complex issues
- Adaptability and reliability in a fast-paced environment
Nice To Haves
- Experience in fraud prevention, risk analysis, or merchant processing
- Knowledge of compliance areas such as AML, PCI DSS, and card network regulations
- Familiarity with risk tools such as Plaid, EverC, and Cybersource
- Background in payment processing, chargebacks, or fintech environments
- Experience supporting e-commerce or high-risk merchant industries
Responsibilities
- Monitor daily transaction activity to identify unusual patterns or potential fraud
- Investigate suspected or confirmed fraud cases and recommend appropriate actions
- Perform KYC and compliance reviews as needed to support merchant onboarding
- Research and validate businesses to assess risk level and eligibility
- Use fraud detection tools such as Plaid, EverC, and Cybersource to support investigations
- Stay informed on emerging fraud trends, risk indicators, and compliance requirements
- Collaborate with internal teams to ensure alignment of fraud, risk, and compliance practices with business goals
- Respond to merchant inquiries via phone, email, or chat with accuracy and professionalism
- Assist internal departments with fraud-related questions, transaction reviews, and risk mitigation
- Provide clear communication and recommendations to support balanced merchant experiences and company risk controls
- Other duties as assigned
Benefits
- Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
- Generous PTO: 15 accrued days, plus 10 company holidays annually.
- Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
- Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.
- Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
- Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
- Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account.
- Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
- Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
