Fraud Prevention Specialist - Main Branch
About The Position
The Fraud Prevention Specialist is a professional-level position within the Fraud Department responsible for proactively detecting, monitoring, investigating, and mitigating fraud risks across member accounts and delivery channels. This role performs daily reviews of account activity, transaction alerts, and operational reports to identify suspicious or fraudulent behavior, including account-to-account (A2A) and person-to-person (P2P) transfer activity. The position also supports fraud loss recovery, member and employee education, and coordination with internal teams and third-party vendors. Backup support for other fraud and security-related functions is required as needed.
Requirements
- At least two years experience in fraud/security investigation in a credit union or related financial services environment, with a proven track record of success.
- Experience reviewing A2A transfers, P2P payments (e.g., Zelle or similar platforms), ACH activity, and online banking transactions strongly preferred.
- Strong analytical, organizational, and investigative skills with attention to detail.
- Excellent verbal and written communication skills, including the ability to interact professionally with members, employees, and law enforcement.
- Proficiency with personal computers and common business software (word processing, spreadsheets, case management systems).
- A high school degree or equivalent.
Responsibilities
- Monitor, review, and analyze fraud alerts, transaction queues, and operational reports across deposit accounts, debit cards, checks, ATM activity, online banking, A2A, and P2P platforms to identify suspicious transactions, emerging fraud patterns, and high‑risk behaviors, including first‑time payees, velocity anomalies, social engineering, and mule activity.
- Conduct in‑depth fraud investigations by reviewing transaction history, account behavior, device and login activity, transfer details, and documentation; interview relevant parties; maintain accurate case records; identify perpetrators; and recommend appropriate actions such as account restrictions, closures, charge‑offs, or referrals for prosecution.
- Mitigate and recover fraud losses through proactive account actions, recovery efforts (including chargebacks, restitution, and legal remedies), and preparation of monthly fraud loss and write‑off reporting for leadership.
- Perform daily reviews of operational and exception reports to detect fraud risks, analyze fraud trends and losses, identify root causes, and recommend procedural, system, or control enhancements to reduce exposure.
- Maintain accurate and compliant investigation records while staying current on emerging fraud trends—particularly P2P scams, account takeover, social engineering, and faster payments—and share relevant intelligence with team members and credit union staff.
- Review branch and ATM security camera footage related to fraud or security incidents and coordinate with third‑party vendors on camera, alarm, ATM, and security system troubleshooting, maintenance, and updates.
- Track ATM‑related issues to ensure timely resolution and proper documentation, and assist with access card programming, alarm testing reports, ADA ATM surveys, and ATM usage reporting as required.
- Provide guidance and support to branch staff and internal departments on fraud prevention, secure member interactions, escalation procedures, and awareness of fraud trends and red flags.
- Support organizational initiatives through employee fraud education, participation in special projects, system enhancements, testing, and committees as assigned.
- Perform other duties, tasks, or special projects as required, assigned, or directed to support departmental and organizational objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
