Fraud Ops Specialist

Citi • Jacksonville, FL

1d

About The Position

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity. Responsibilities: Perform complex fraud investigations with minimal supervision Respond to complex customer requests that may not be covered by established procedures Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations Resolve highly complex issues directly with client, or third parties Drive organizational change through innovation and process improvement, eliminating friction points for team Monitor process workflow, quality, and recommend new options to enhance productivity as required Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency. Qualifications: Ability to process both inbound and outbound client calls High attention to detail with the ability to interpret data and organize information Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. PLEASE ATTACH RESUME FOR CONSIDERATION Experience in Fraud and Excel knowledge helpful.

Requirements

• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• High School diploma or equivalent

Nice To Haves

• Experience in Fraud and Excel knowledge helpful.

Responsibilities

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED