Fraud Operations Manager

ID.me • McLean, VA

2d • Onsite

About The Position

We are looking for a Manager of Fraud Operations to lead the development and execution of our fraud processes across the ID.me ecosystem. This role is vital to powering ID.me’s fraud prevention efforts — improving processes within the fraud team, developing strong cross-functional collaboration with other teams (e.g., Member Support, Product, Engineering, Security), and driving the adoption of automation and AI. You’ll build and scale the team and processes responsible for managing fraud cases, define how we classify and structure fraud data, and work cross-functionally to ensure consistent, high-quality insights flow into our detection models. This role is for someone who thrives in a quickly evolving environment and is willing to tackle new challenges with enthusiasm.

Requirements

• 5+ years of experience in fraud operations, risk management, or fraud analytics, with 3+ years in a leadership role.
• Proven experience in operations, process improvement, and/or project management
• Strong cross-functional collaboration skills, especially with Data, Product, Engineering, and Security partners.
• Deep understanding of fraud detection concepts, case management tools, and operational workflows.
• Ability to develop and implement scalable processes in a fast-paced, high-growth environment.
• Excellent problem-solving, communication, and leadership skills.
• Proficiency in tools like SQL, JIRA, or data labeling platforms.

Nice To Haves

• Experience with digital identity, public sector fraud prevention, or benefits fraud schemes is a plus.

Responsibilities

• Build and lead a high-performing fraud operations team focused on continuous improvement and cross-functional collaboration.
• Lead the improvement of day-to-day operations processes for the Fraud team to help team members meet deadlines and ensure that projects/tasks are being completed on schedule. fraud requirements, frameworks, and workflows.
• Identify and implement process improvements, tooling enhancements, and automation opportunities to increase speed and accuracy.
• Establish and track performance metrics related to fraud detection and prevention performance.
• Oversee the design and delivery of reports and visualizations that analyze business functions, key operations, and performance metrics in line with the fraud reporting and analytics strategy.
• Support agent training, QA, and continuous improvement initiatives to maintain operational excellence.
• Stay ahead of emerging fraud patterns and collaborate with intelligence teams.
• Manage internal teams and external vendor relationships to ensure effective case coverage and execution.

Benefits

• ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees