Fraud/Loss Prevention Specialist II

SRP FEDERAL CREDIT UNION•North Augusta, SC

22d•$21 - $25•Onsite

About The Position

Under the direction of the Fraud/Loss Prevention Manager, handles forgery, fraud, chargeback processing and recovery and bond claims in a timely and accurate manner to prevent financial loss to the Credit Union. Takes appropriate action with Magistrate, District Attorney, or other local authorities. May represent the Credit Union in court during trials. Maintains a basic understanding of the Uniform Commercial Code, Federal Reserve check processing guidelines; check collections process for South Carolina and Georgia, and Reg-E. Provides support for Contact Center, MSRs and Tellers. Promotes a positive image of the Credit Union inside and outside of the workplace.

Requirements

High school, GED, and some college preferred or the equivalent combination of education/experience. 3 to 5 years experience preferred. Work-related experience should consist of a background in credit union or financial services.
Must have excellent oral and written communication, interpersonal, and organizational skills.
Must have a positive attitude.
Ability to handle multiple tasks simultaneously.
Strong problem-solving, analytical, research and investigation skills.
Must be proactive and have a sense of urgency.
Attention to detail and organizational skills are essential.
Self-motivated individual able to work independently and in a team environment.
Team-oriented and collaborative mindset
To perform this job successfully, an individual should have knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar and Google Chrome/Microsoft Edge.
Regularly required to stand; use hands or fingers, touch or feel and reach with hands and arms.
Frequently required to walk, stand, stoop, kneel, crouch or crawl.
Occasionally required to sit, climb and balance.
Frequently required to lift and/or move up to 30 pounds.
Regularly required to listen and interpret information received through spoken words and sentences in person and by the phone and accessed via the computer.
Regularly required to communicate information and ideas so others will understand both in person, on the phone and via the computer.
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Experience with PSCU systems is preferred.

Responsibilities

Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the “member benefit based approach”.
Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.
Develops and maintains effective internal and external lines of communication in the handling of fraudulent cases and reclamations, and other situations where potential losses to the credit union may arise.
Responsible for all deposit account fraud and forgery cases (ATM, Debit Card, and Check). Ensures that all required documentation is obtained. Notifies appropriate police authority if necessary and file appropriate reports. Maintains forgery file documentation and detailed case notes. Processes credit union insurance bond claims to collect on fraud or forgery cases. Establishes effective monitoring and follow-up to prevent monetary loss to the Credit Union.
Reviews and processes the Return Letter from the FRB proficiently to prevent potential loss to the Credit Union. Takes appropriate action by working with authorities or notifying local banks for collections. Sends appropriate notices and collections letter as applicable.
Monitors and maintains Fraud Prevention Software and researches suspected fraudulent activity in order to mitigate potential losses to the credit union.
Locates and Retrieves photos from branch cameras to assist law enforcement in criminal investigations.
Receives restitution payments; credits funds to the appropriate general ledger or forwards payments to CUMIS. Maintains a record of all payments.
May represent the credit union in court regarding criminal and civil cases. Routinely communicates with law enforcement and court officials regarding civil and criminal issues.
Monitors and researches cash items and ATM/Check Card outstanding items. Provides updates and recommendations to Fraud/Loss Prevention Manager regarding status.
Reviews SCAM & Fraud alert notifications and forwards information to branches. Required periodically to attend local fraud prevention group meetings.
Places account holds, restrictions, and member notes on accounts immediately to notify employees of derogatory status in order to prevent further monetary loss.
May be assigned other tasks by appropriate line supervision.