Fraud Investigator

Fiserv•Berkeley Heights, NJ

1d•$71,250 - $114,000•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About your role Your core responsibilities will include critical investigations, performing incident response, monitoring transaction alerts, responding to government inquiries and generating fraud reports for Money Network programs. You will be a key member of the team working to advance fraud alerting, while supporting analytical inquiries for executive leadership. Your areas of responsibility are expected to include Money Network card, ACH, and check transactions, along with mobile application and account activation security. Additionally, you will support product solutions, research and sales teams to enhance the business and service activities. You will garner a variety of experience in this role by collaborating with representatives from Cyber Security, Technical Fraud Investigations, Data Science, Anti-Money Laundering, Legal, Compliance, Security Operations and other Fiserv organizations.

Requirements

High School graduate/GED
Experience conducting investigations in an enterprise environment, including evidence collection.
2 years of prior experience in fraud operations, fraud investigations and/or Reg E or Reg Z disputes investigations.

Nice To Haves

Ability to follow documented operational processes.
Experience conducting payment card fraud and bank fraud-related investigations and research.
Have an understanding of financial crime tools, tactics and protocols.
Experience with financial institution reporting requirements under the Bank Secrecy Act.
Experience communicating identified fraud trends in written and/or oral format.
Experience communicating with internal and external clients in written and/or oral format.
Bachelor's Degree

Responsibilities

Evaluate diverse sets of data, defining requirements, driving acquisition of new data sources and working effectively with application engineers and investigators.
Work with Anti-Money Laundering and Compliance Teams
Assist law enforcement in large loss investigations and fielding external inquiries involving Money Network programs.
Leverage advanced technology to cultivate robust fraud detection and prevention solutions.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.