Fraud Investigator

MIDFLORIDA Credit Union • Lakeland, FL

7d • Onsite

About The Position

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members! Fraud Investigators perform the following functions: Report appropriate cases to law enforcement and answer any questions if necessary. Work tasks created in Verafin and Centrix accurately and in a timely manner. Exhaust all avenues of recovery before closing a fraud case and when applicable members should be contacted to determine if a loss is recoverable. Maintain good relationships with law enforcement agencies, financial institution fraud personnel, external auditing groups, etc. Assist the SVPII Loss Prevention in completing research needed for fraud investigations. This includes account research, scanning, filing, and data entry. Monitor voicemail, e-mail messages, and related information for member inquiries. Post and track restitution payments. You will submit restitution payments to be posted to the appropriate place and forward payments to CUNA Mutual if a claim was paid. Responsible for reconciling general ledgers related to fraud and ensure that general ledger entries are accurate and contain only items previously reported to the Loss Prevention Department. You will research transaction information on accounts that you suspect are subject to SAR reporting and notify the SVPII Loss Prevention and BSA Compliance Department of any reporting requirements. You will notify the BSA Compliance Department of any high-risk accounts. Investigate instances of fraud committed against the credit union or its membership, including check fraud, wire fraud, and online services Research reports for the detection of fraud. Review negotiable items sent by other branches and departments. Treat our members with respect, empathize with their situation, and identify a win-win outcome for both the members and the credit union. Assist members and staff with loss prevention related matters. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Perform other duties as assigned.

Requirements

• 5-10 years financial fraud investigation experience.
• Possess excellent customer service skills along with strong verbal and written communications skills.
• Strong organizational and time management skills.
• Must have a strong desire to help people.
• Proficient in the use of computers, the internet and Microsoft Office.
• High School Diploma or equivalent.
• Position is an "In office, NOT a remote position".

Nice To Haves

• Prior law enforcement experience preferred.
• CFE – IAFCI – ACAMS Certification preferred.

Responsibilities

• Report appropriate cases to law enforcement and answer any questions if necessary.
• Work tasks created in Verafin and Centrix accurately and in a timely manner.
• Exhaust all avenues of recovery before closing a fraud case and when applicable members should be contacted to determine if a loss is recoverable.
• Maintain good relationships with law enforcement agencies, financial institution fraud personnel, external auditing groups, etc.
• Assist the SVPII Loss Prevention in completing research needed for fraud investigations. This includes account research, scanning, filing, and data entry.
• Monitor voicemail, e-mail messages, and related information for member inquiries.
• Post and track restitution payments. You will submit restitution payments to be posted to the appropriate place and forward payments to CUNA Mutual if a claim was paid.
• Responsible for reconciling general ledgers related to fraud and ensure that general ledger entries are accurate and contain only items previously reported to the Loss Prevention Department.
• Research transaction information on accounts that you suspect are subject to SAR reporting and notify the SVPII Loss Prevention and BSA Compliance Department of any reporting requirements.
• You will notify the BSA Compliance Department of any high-risk accounts.
• Investigate instances of fraud committed against the credit union or its membership, including check fraud, wire fraud, and online services Research reports for the detection of fraud.
• Review negotiable items sent by other branches and departments.
• Treat our members with respect, empathize with their situation, and identify a win-win outcome for both the members and the credit union.
• Assist members and staff with loss prevention related matters.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned.

Benefits

• Stability
• Opportunity for growth
• Paid time off and paid holidays
• Tuition assistance after 6 months of service
• 401K Plan with employer matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family.
• Employee Assistance Program- No waiting period to access benefit.
• Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees