Fraud Engineering Operations Director

Q2 Software • Cary, NC

8h • Hybrid

About The Position

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. SUMMARY We’re looking for an Operations Director to lead operational execution for Fraud Intelligence Product Line organization — the team responsible for protecting customers, platforms, and transactions at scale. This role sits at the center of the organization, bringing together Product, Engineering, and cross-functional partners (including GTM, Sales, and Support) to drive business performance and operational excellence across the Fraud domain. The Fraud Intelligence organization designs and operates systems that detect, prevent, and respond to fraud across millions of transactions. With an annual operating budget comprising of multi-million portfolio, it plays a critical role in ensuring the company operates safely, securely, and at scale. This role reports to the VP, Product & Engineering Operations and serves as a key operational partner to the Managing Director, Fraud Intelligence . Acting as a Chief of Staff–type leader , you will drive execution, establish operating rhythms, and build the frameworks that enable Product and Engineering teams to deliver effectively. You will own and orchestrate the organization’s operating model — including planning cycles, business reviews, performance metrics, and cross-functional alignment — ensuring leadership has the visibility and structure needed to make informed decisions and achieve business goals. This role requires a leader who can move seamlessly between strategy, execution, and organizational design , and who is comfortable operating in a fast-paced, high-impact environment. If you thrive in complex environments, enjoy building structure where none exists, and want to help scale a mission-critical technology organization, we’d like to meet you. WHAT YOU WILL LEAD Operational Execution & Business Rhythm Run the day-to-day operations of the Fraud Intelligence Product Line , ensuring consistent execution against plans and commitments Own and facilitate the monthly Fraud Business Review , coordinating inputs across Product, Engineering, Finance, and partner teams to provide a clear view of team health, KPIs, operational performance, and financials Drive leadership operating rhythms including staff meetings, planning cycles, and quarterly business reviews , ensuring agendas, decisions, and follow-ups are tracked and executed Ensure alignment on priorities and commitments across Product, Engineering, and cross-functional partners Financial & Resource Operations Manage operational oversight of a multi-million Product and Engineering portfolio , ensuring spend aligns with plans and business priorities Partner with Finance to track budget vs. actuals, forecasts, and variances , driving visibility and accountability Lead headcount tracking, hiring progress, and workforce allocation across teams Ensure vendor and infrastructure spend is monitored and aligned with delivery needs Product & Engineering Execution Drive execution across Product and Engineering by ensuring clear plans, ownership, and accountability for delivery Identify and remove blockers to execution, escalating issues and driving resolution across teams Coordinate dependencies across Product, Engineering, Risk, Compliance, GTM, and Support to keep delivery on track Support strong working relationships across product and technical leadership to ensure consistent execution Performance Management & Reporting Own tracking and reporting of key metrics across: Product delivery and roadmap execution Engineering throughput and productivity Financial performance and spend Build and maintain dashboards and reporting that provide real-time visibility into performance Ensure leadership has clear, actionable insights to support decision-making

Requirements

• 12+ years of experience in business operations, program management, or operational leadership in large-scale technology organizations
• Proven track record of driving execution and delivering results across complex, cross-functional environments
• Experience supporting Product and Engineering organizations at scale
• Strong operational rigor with the ability to manage budgets, headcount, and performance tracking
• Experience working closely with senior leaders and enabling effective decision-making and execution
• Ability to create structure, drive accountability, and follow through on commitments
• Strong analytical skills with experience using data to track performance and inform decisions
• Excellent communication skills and ability to operate effectively across teams and levels
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Experience in fraud, risk platforms, financial services, or trust & safety is a plus

Responsibilities

• Run the day-to-day operations of the Fraud Intelligence Product Line , ensuring consistent execution against plans and commitments
• Own and facilitate the monthly Fraud Business Review , coordinating inputs across Product, Engineering, Finance, and partner teams to provide a clear view of team health, KPIs, operational performance, and financials
• Drive leadership operating rhythms including staff meetings, planning cycles, and quarterly business reviews , ensuring agendas, decisions, and follow-ups are tracked and executed
• Ensure alignment on priorities and commitments across Product, Engineering, and cross-functional partners
• Manage operational oversight of a multi-million Product and Engineering portfolio , ensuring spend aligns with plans and business priorities
• Partner with Finance to track budget vs. actuals, forecasts, and variances , driving visibility and accountability
• Lead headcount tracking, hiring progress, and workforce allocation across teams
• Ensure vendor and infrastructure spend is monitored and aligned with delivery needs
• Drive execution across Product and Engineering by ensuring clear plans, ownership, and accountability for delivery
• Identify and remove blockers to execution, escalating issues and driving resolution across teams
• Coordinate dependencies across Product, Engineering, Risk, Compliance, GTM, and Support to keep delivery on track
• Support strong working relationships across product and technical leadership to ensure consistent execution
• Own tracking and reporting of key metrics across: Product delivery and roadmap execution Engineering throughput and productivity Financial performance and spend
• Build and maintain dashboards and reporting that provide real-time visibility into performance
• Ensure leadership has clear, actionable insights to support decision-making

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees