Fraud Detection Analyst (M-F, 10:30am - 3:30pm, Hybrid- Amherst, NY or Bridgeport, CT)

M&T Bank•Amherst, NY

1d•Hybrid

About The Position

Detects and prevents fraudulent activities by analyzing anomalous activity in near real-time environment in order to minimize Bank fraud losses, mitigate internal intent to defraud the Bank, and protect customers from external threats. Supports various fraud related activities, including fraudulent scenario resolution, fraud detection system monitoring, fraud alert coordination, and escalation when appropriate. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

Requirements

Associate’s degree and a minimum of 1 year relevant work experience, OR in lieu of a degree, a combined minimum of 3 years’ higher education and related work experience including a minimum of 1 year relevant work experience
Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages

Nice To Haves

Experience or coursework in a financial crime or law enforcement related field
Customer service experience
Experience working in a team environment
Proven analytical skills
Experience communicating effectively with all levels of personnel
Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously

Responsibilities

Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research in various internal and external systems to identify potentially fraudulent transactions.
Place appropriate holds on accounts identified as having potentially fraudulent issues, document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues.
Contact customers by phone, mail and email to verify transactions, resolve fraud-related account issues, and verify legitimacy of activity.
Leverage fraud knowledge to communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional level to resolve potential fraud-related issues and provide information.
Ensure activities comply with applicable laws and regulations impacting fraud detection activities to protect Company and customer interests.
Communicate with customers, merchants and Visa personnel to authenticate customers and provide verbal authorizations or respond to fraud in progress.
Remain current on multiple fraud trends, threats, and imminent scams impacting the Bank’s portfolios and customers.
Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact.
Acquire and maintain ability to rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities.
Use specified software applications to manage and share information within the department as appropriate.
Serve as primary fraud contact on all assigned cases.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.