Fraud, Compliance, Operations, and Investigations Investigator

JPMorgan Chase & Co.•Fort Worth, TX

About The Position

This is an excellent opportunity for a self-starter who thrives in a fast-paced and team-oriented environment. Your strong investigative and verbal/written communication skills will be leveraged to support our company's ability to deliver world class fraud prevention and customer centric solutions to its internal and external customers. As an Investigator within JPMorganChase, you will play a crucial role in reviewing claims and conducting detailed investigations. Your keen attention to detail and advanced analytical thinking will enable you to identify key information and make sound, fact-based decisions. You will be responsible for managing your tasks effectively, ensuring timely completion while maintaining high-quality standards. Your advanced understanding of JPMC's policies and procedures will guide your work, and your ability to communicate your findings clearly and professionally will be essential. This role provides an opportunity to apply your knowledge and skills in a dynamic environment, contributing to the firm's objectives and enhancing its reputation for integrity and ethical conduct.

Requirements

Baseline knowledge or equivalent expertise in conducting detailed investigations.
Demonstrated ability to accurately review and analyze data from multiple sources, with a focus on identifying key information and potential risks.
Proven experience in making sound, fact-based decisions, with an understanding of the implications and potential consequences.
Proficiency in managing and prioritizing tasks effectively, with a track record of meeting set timelines and delivering high-quality outcomes.
Developing proficiency in written communication, with the ability to prepare clear, concise reports and present findings to management.

Nice To Haves

Foundational proficiency in cross-functional collaboration, demonstrating the ability to work effectively with various departments to support common goals.
Basic customer service and data analytics skills, with the ability to deliver support, foster positive client relationships, and interpret data sets to provide insights.
Foundational proficiency in innovation, with a willingness to learn and contribute to creative solutions that enhance processes and products.
Basic understanding of artificial intelligence, automation, and digital tools, with the ability to identify opportunities for process improvement.
Foundational skills in strategic thinking, coaching, and conflict management, with the ability to support team members and address disputes effectively.

Responsibilities

Review and analyze claims data from multiple sources, ensuring accuracy and attention to detail.
Conduct in-depth investigations into high-risk cases, applying critical thinking and problem-solving skills to identify key information.
Make sound, fact-based decisions on case findings, considering the implications and adhering to JPMC's policies and procedures.
Prepare and present clear, concise written reports on investigation outcomes, ensuring effective communication of findings to management.
Manage and prioritize tasks effectively, ensuring timely completion of investigations and adherence to set timelines.