Fraud & Claims Management Business Assurance Implementation Consultant
About The Position
Wells Fargo is seeking a Business Assurance Implementation Consultant (Business Execution Consultant) to support all implementation needs within Fraud & Claims Management Business Assurance Quality Control that span Claims and Detection Operations. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: Execute and implement changes needed for a Quality Assurance / Quality Control (QA/QC) Program. This includes, but is not limited to, partnering with subject matter experts to make recommendations on internal survey questions, assisting program resources with documenting desktop procedures, and developing business training or communications. With guidance from senior leadership, source answers to moderately complex audit and testing questions for controls owned in the U.S. (i.e., providing screenshots, transactional research, sources desktop procedure answers, etc.) Review approved business changes to identify QC impacts Identify and may implement process improvement Use reporting and source material to develop presentations and other business documents to communicate key business announcements or changes Leads monthly GO Recognition events and other employee engagement routines like National Customer Service Week Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business Collaborate and consult with leaders and executive management
Requirements
- 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of process improvement and implementation experience
Nice To Haves
- Fraud & Claims Management or Fraud & Claims Management Business Assurance experience
- Process improvement experience (i.e., Six Sigma, Kaizen, etc.)
- Experience leading implementation efforts
- Risk and control experience
- Experience leading cross-business initiatives
- Quality Control or Quality Assurance experience
- The ability to manage tasks in a deadline driven environment
- Generative Artificial Intelligence (I.e., Co-Pilot, ChatGPT experience, etc.)
- Experience developing presentations and other business documents to communicate key business announcements or changes
- Strong written and verbal communication skills
- Strong organizational skills
- Strong attention to detail
Responsibilities
- Execute and implement changes needed for a Quality Assurance / Quality Control (QA/QC) Program.
- Partner with subject matter experts to make recommendations on internal survey questions
- Assist program resources with documenting desktop procedures
- Develop business training or communications
- Source answers to moderately complex audit and testing questions for controls owned in the U.S.
- Review approved business changes to identify QC impacts
- Identify and may implement process improvement
- Use reporting and source material to develop presentations and other business documents to communicate key business announcements or changes
- Leads monthly GO Recognition events and other employee engagement routines like National Customer Service Week
- Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
- Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
- Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
- Utilize independent judgment to guide moderate risk deliverables
- Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
- Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
- Collaborate and consult with leaders and executive management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
