Fraud Business Analytics Senior Analyst

Citi•San Antonio, TX

About The Position

As part of the Financial Crimes and Fraud Prevention organization, this role manages and executes the first party fraud analytics and strategies supporting Citi’s North American and global credit card businesses. This includes leveraging data to identify fraud trends then designing and implementing strategies to prevent and mitigate fraud attacks across the full fraud lifecycle including application and synthetic ID fraud, and sophisticated new attack schemes. This role partners closely with Credit Risk Policy, Fraud Policy, Operations, Technology and various partners to keep apprised of business and technology direction to determine potential and existing fraud impacts. The Business Analytics Sr Analyst is a seasoned professional role who applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes for the area or function. Requires understanding of how credit card works and integrates and contributes to the objectives of the function and overall business. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams.

Requirements

Bachelor’s Degree required/Master's preferred in statistics, mathematics, physics, economics, or other (data) analytical or quantitative discipline.
4+ experience required
3+ years of experience in analytics, modeling, or relevant area in a Big Data environment with hands on coding within various traditional (SAS, SQL, etc.) and/or open source (i.e. Python, Impala, Hive, etc.) tools.
Excellent quantitative and analytic skills; ability to derive patterns, trends and insights, and perform risk/reward trade-off analysis.
Experience analyzing large datasets; applying mathematical, statistical and quantitative/data analysis techniques to perform complex analyses and data mining.
This position requires excellent analytical and business strategy skills
Ability to build effective presentations to communicate analytical findings to a wide array of audiences
Project and process management skills
Effective cross-functional project, resource, and stakeholder engagement and management, with ability to effectively drive collaboration across teams.
Ability to make decisions independently with minimal guidance from management.
Solid organizational skills and ability to manage multiple projects at one time
Self-starter who also has a demonstrated ability to work successfully in team environment and drive

Nice To Haves

Preferred Experience using traditional and advanced machine learning techniques and algorithms such as Logistic Regression, Gradient Boosting, Random Forests, etc. as well as Data visualization tools such as Tableau
Experience with a prior focus in financial services analytics preferred

Responsibilities

Supports implementation of fraud risk strategies for consumer and commercial card businesses with decision engine systems in accordance with defined change control procedures and controls.
Assist in the management of business requirements, testing, and implementation of projects impacting fraud decision systems as well as system incidents.
Refine framework for change control risk assessment including evaluation of control gaps within existing processes.
Support Governance process, evaluating historical performance and emerging changes in the environment.
Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities.
Identify data patterns & trends, and provide insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
Collaborate with cross-functional teams to provide strategy recommendations based on data and trend analysis and implement mitigation strategies.
Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
Work closely with internal and external business partners in building, implementing, tracking, and improving fraud capture decision strategies.
May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
Generate and manage regular and ad-hoc reporting to enable effective monitoring and identification of emerging trends.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com.
Available offerings may vary by jurisdiction, job level, and date of hire.

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