Fraud Analytics and Innovation Senior Leader - Authentication Strategy

Bank of America Corporation•Chandler, AZ

67d•Onsite

About The Position

This job is responsible for managing a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance. Are you a strategic and analytical thinker who wants the chance to have a real impact on the business? Are you fascinated by fraud activity in a quickly evolving world and finding ways to prevent it? We are investing in world-class solutions to protect our clients from fraud and searching for the right analytic leader to help drive that transformation! Our team (Fraud Strategic Enablement) is tasked with driving the strategy, design, and execution of the next-generation of fraud controls to protect our clients. We are investing heavily in new capabilities and have built a strong team of seasoned fraud leaders and industry experts to lead the programs. We are looking for a senior leader who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the transformation agenda and roadmap. This is a broad, high visibility role that offers great opportunities to influence "what" and "how" we deploy strong best-in-class capabilities to protect the bank's and our clients' money.

Requirements

4-year college degree in quantitative field
Minimum 10 years' experience in analytics and managing risk.
Experience conducting fundamental analysis to understand and quantify key economic drivers.
Strong strategic thinking and problem-solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)
Track record of being able to break complex problems down and develop a clear strategy / action plan.
Experience influencing organizations and senior leadership to take action on identified opportunities.
Strong communication skills / ability to explain nuanced topics at right approach and level of detail to influence an audience.
Proven track record of working across organizational lines to successfully drive projects from idea to execution.

Nice To Haves

Prior experience in leading policy, strategy, analytics or initiative development in Contact Center/IVR space.
Prior experience in developing policy and/or technology requirements for initiatives.
Proven track record of being able to drive projects from idea to execution.
Familiarity with analysis tools like SAS/SQL with analytical and strong problem-solving skills.
Experience coaching and/or managing a team of analysts.

Responsibilities

Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance
Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)
Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions
Ability to translate complex findings into clear, actionable recommendations for key stakeholders
Leverage insights from data & analytics, industry forums, and channel partners to identify and drive new ideas on improving customer experience, operational efficiency, and reducing fraud risk.
Develop compelling vision and data driven business cases for transformation initiatives.
Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities.
Build and maintain a coalition of executive leaders and process owners to develop and drive the IVR & Contact Center authentication agenda. Facilitate regular routines for stakeholders and senior executives.
Build and lead cross-functional teams to solve complex, high impact business problems.
Develop and oversee the execution of the IVR & Contact Center authentication roadmap.
Develop integrated scorecard to monitor authentication performance and stability of IVR & Contact Center channel. Analyze performance to identify and address emerging trends.