Fraud Analytics and Innovation Analyst

Bank of America • Boston, MA

4d • $90,000 - $95,500 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Enterprise Job Description: This job is responsible for performing complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies. Enterprise Responsibilities: Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions Defines, gathers, analyzes, and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions Leads the coordination of the production of product performance reports and updates for senior management Coordinates the production of product performance reports and updates for senior management Skills: Business Intelligence Data and Trend Analysis Fraud Management Monitoring, Surveillance, and Testing Research Business Analytics Data Quality Management Data Visualization Problem Solving Written Communications Analytical Thinking Collaboration Critical Thinking Innovative Thinking Oral Communications LOB Specific Information: Support a team of Fraud Operations Analysts who execute strategy-driven alert reviews, investigations, and mitigation actions to protect customers and the bank. This role is the operational anchor for the Specialty Fraud Strategy team—converting strategies into day-to-day execution, feeding performance insights back to Strategy, and ensuring robust surveillance and controls across a diverse product suite. You will drive production, quality, and SLA performance; handle complex escalations; and partner closely with Fraud Strategy, Fraud Technology, and cross-functional teams to reduce losses, minimize false positives, and enhance customer experience.

Requirements

• 3+ years in fraud operations/investigations or risk in financial services;
• Strong understanding of fraud typologies across card, digital, and lending (e.g., account takeover, mobile wallet, CNP, identity theft, first/third-party fraud).
• Proven ability to run SLA-driven operations—managing queues, throughput, QA, and continuous improvement.
• Analytical acumen to interpret dashboards and trends and translate them into operational actions; proficiency with Excel and comfort with data-driven decisioning.
• Skilled communicator—able to brief executives, coordinate with Strategy/Tech/Compliance, and lead incident escalations.
• Thrives in high-volume, fast-changing environments with tight deadlines and evolving threats.

Nice To Haves

• 5+ years in fraud operations/investigations or risk in financial services;
• Hands-on experience with enterprise or HSA fraud platforms, case management tools, and alerting systems.
• Exposure to Specialty product fraud (Home/Vehicle lending, Small Business lending, HSA, rewards abuse, mass compromise) and mobile wallet flows.
• Familiarity with consumer protection and dispute processes (e.g., Reg E) and operational audit/compliance requirements.
• Experience partnering with Strategy/Analytics/Technology on rule deployments, A/B tests, shadow tests, and data enrichment (device, identity, consortium).
• Process excellence background and/or experience automating or streamlining operational workflows.
• Bachelor’s degree in business, analytics, risk, or related field (advanced degree a plus).

Responsibilities

• Lead Fraud Ops Execution • Support a team of analysts reviewing strategy alerts, investigating activity, and executing mitigation steps (holds/blocks, authenticating customers, account maintenance, case creation, claims initiation).
• Oversee daily production, accuracy, and adherence to procedures and SLAs; serve as escalation point for complex or urgent cases.
• Manage staffing plans, scheduling, and coverage for high-volume periods, weekends, or holidays as needed.
• Surveillance & Controls • Operationalize and maintain robust fraud surveillance and controls across HSA products; ensure proper risk controls are deployed and aligned to policy and best practices.
• Coordinate incident response and surge coverage (e.g., mass compromise events), including war-room triage and status reporting.
• Performance Management & Quality • Own operational KPIs (e.g., alert timeliness, AHT/TAT, QA pass rate, loss avoidance, false-positive rate, precision/recall where applicable).
• Design and monitor dashboards; drive continuous improvement to increase efficiency and quality.
• Strategy Partnership & Optimization • Partner with Fraud Strategy to evaluate strategy/alert performance, proactively provide frontline fraud feedback to optimize rules thus reducing false positives, and maximizing ROI and fraud loss avoidance.
• Support strategy rollouts, A/B tests, and shadow testing; provide grounded, operations-based feedback and requirements.
• Data & Technology Collaboration • Proactively analyze patterns and anomalies to surface emerging threats and operational pain points.
• Identify new internal and vendor data sources that enrich decisioning and coordinate with Fraud Technology on integration and control enhancements.
• Governance, Policy & Documentation • Ensure procedures, playbooks, and case documentation meet audit and compliance standards, support exams and evidence requests.
• Stay current on industry trends, regulatory expectations, and evolving fraud tactics and translate into operational updates and training.

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level