Fraud Analyst

goodr•Los Angeles, CA

4h•Hybrid

About The Position

Cyberspace — those three syllables are sweet, sweet music to your ears. But now, instead of just spotting fraud as it pops up, you’re thinking bigger: patterns, root causes, prevention, and smarter systems. You know that fraud isn’t just about catching bad actors — it’s about protecting customers, revenue, and trust at scale. As a Fraud Prevention Analyst, you’ll be responsible for proactively identifying, investigating, and mitigating fraudulent activity across goodr’s sales channels. You’ll analyze transactions, monitor trends, respond to complex fraud cases and chargebacks, and help strengthen the processes and controls that prevent fraud before it happens. This is a hands-on, analytical role that partners closely with internal teams to protect the business while maintaining a great customer experience.

Requirements

5+ years of experience in fraud evaluation, reporting, and monitoring within the e-commerce world
Experience working with fraud detection tools, e-commerce platforms, or customer support systems (e.g. Red Points, Parcel Labs, Yotpo, Amazon Brand Registry, or similar)
Strong analytical and investigative skills with the ability to identify patterns, anomalies, and root causes
Experience responding to chargebacks and documenting fraud cases
Ability to evaluate processes and recommend practical improvements to reduce risk and loss
Excellent written and verbal communication skills, including the ability to clearly document findings and explain recommendations
Comfortable working with ambiguity in a fast-paced, evolving environment
Highly organized, detail-oriented, and able to manage multiple cases simultaneously
Resourceful, proactive, and able to work independently while collaborating effectively with cross-functional partners
Solid organizational skills including attention to detail and multitasking skills
A self-starter who can prioritize effectively and coordinate work across multiple departments
Thinks planning and organizing are fun
Loves creating order out of chaos
Is happy to give away credit to their team
Loves getting and giving feedback
Is into personal growth
Thinks fun is being great at your work (not partying)
Is a proactive, independent problem solver who can research, test, and validate solutions when answers aren’t obvious

Nice To Haves

Bonus points if you have experience with both B2B and D2C risk profiles
Strong working knowledge of Asana or similar project management tools is a plus

Responsibilities

Detect, investigate, and mitigate fraudulent transactions, unauthorized activity, and third-party selling across retail and e-commerce channels
Defend our digital borders by shutting down imposter websites and monitoring unverified sellers across platforms like Amazon and TikTok Shop
Research and analyze suspicious customer and retailer activity to identify patterns, trends, and emerging fraud risks
Review and respond to complex fraud-related service requests and chargebacks (consumer and retailer)
Play detective on secondary marketplaces to verify product authenticity and ensure B2B partners aren’t leaking stock where they shouldn't
Conduct detailed fraud investigations, including gathering evidence, documenting findings, and preparing summaries and reconciliations
Monitor account activity and transaction data to identify potential front-end and back-end fraud
Evaluate fraud incidents to identify process gaps, internal control weaknesses, or system vulnerabilities
Recommend improvements to policies, procedures, tools, and user experience to reduce fraud risk and financial loss
You will act as the ultimate connector, bridging the gap between Sales, Digital, Legal, and Operations to keep our product integrity airtight
Poke holes in our internal systems to find vulnerabilities and process gaps before they can be exploited
Maintain accurate investigation documentation in accordance with internal standards and legal requirements
Track fraud trends, losses, and outcomes to support reporting and ongoing prevention efforts
This role is in the Systems team and will report directly to the Director of Systems
Perform other related duties as assigned

Benefits

A role at a company that is going to the moon
The opportunity to show up every day and have fun
The ability to learn and grow as a person
Paid vacation (we encourage you to take time off!)
Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
Paycheck... obviously.
Salary range: $85k - $95k, final number dependent on experience
Medical, Dental, and Vision benefits
401(K) with company matching
Financial Wellness Counseling
Sunglasses. Duh.