Fraud Analyst

First Community Bank•Corpus Christi, TX

About The Position

The position of Fraud Analyst is responsible for routine monitoring of bank activity and transactions to guard against and reduce financial fraud against the bank, our customers, and our employees. Includes: Debit Card Fraud, ACH Fraud, Wire Fraud, Check Fraud, Loan Fraud, ATM Fraud, Identity Theft, and Check Kiting. Responds to questions and/or provides information upon request from co-workers and customers. Stays current with fraud related issues in compliance with local, state and federal laws and regulations. The position is responsible for all Reg. E disputes and daily review of the banks Fraud monitoring software. Assists Operations Manager with preparation of monthly and quarterly reports.

Requirements

Knowledge of personal computers and software for word processing and spreadsheets is required.
Position demands attention to detail and ability to accept constructive criticism to effect positive improvement.
This position requires the ability to meet established deadlines, work productively in groups and individually, communicate effectively in writing and orally, operate standard office equipment, work extended hours occasionally, and travel to various bank locations and training activities as needed.
Minimum five (5) years of experience in bank operations, back office preferred
Graduation from high school (or equivalent)
Experience with Excel and Word required
Must be detail oriented
Effective communication a must

Responsibilities

Resolution of all EFT Errors
Assist branch personnel with EFT Errors
Resolution of all fraud disputes
Account Analysis review for suspicious activity or patterns
Daily review of Bill Pay Exceptions for fraud
Daily review of Bill Pay OFAC reporting
Daily review of the banks Fraud monitoring software
Monitoring and handling all VISA CAMS reports
Monitoring and handling of all CANS reports
Monitoring and reporting on FIS closure accounts
Investigates account activity to identify dispute rights, fraud, or other account solutions
Properly track and store claim / dispute information
Take necessary steps to resolve discrepancies and assist with disputes in reporting system
Provide training as needed to all branch staff regarding Reg. E
Identify and report fraud trends to Operations manager
Maintain Retention Schedules for bank to include recording, retention, and destruction
The position will serve as back up for daily review of CTRs
Back up to CTRs - daily review of system generated reports to ensure all Currency Transaction Reports (CTRs) are filed within the 15-day period from date of transaction
Review of daily cash reports for CTRs (CTR Merge, Cashed Check Transaction List, Cashed Checks, Cash Transaction Summary, Cash Transaction Detail)
CTR Acknowledgements