Fraud Analyst

Johnson Financial Group•Racine, WI

About The Position

JOB PURPOSE Performs analytical review of authentication and multi-channel transaction data to establish the balance between fraud loss mitigation, business revenue, and client satisfaction. KEY RESPONSIBILITIES Independently monitor fraud alerting technologies. Correlate observations and perform thorough investigative assessments to properly discern between fraudulent and valid activity, which often requires reaching out to branch personnel with investigative questions. Determine appropriate remediation path and resolve alerts. Document activity as necessary and make recommendations to reduce risk as appropriate. React to fraud events of varying scale and impact in a timely manner to mitigate potential fraud. Assess severity of the incident and take necessary actions including: creating internal and external communications, providing a recommendation for closing or blocking client accounts, reissuance or deletion of compromised debit cards, and resolving client questions from branch personnel. Provide written documentation of recap and follow up items. Make and implement recommendations as appropriate. Identify risk and trends of fraudulent activity and make recommendations with respect to policy and procedure changes related to fraud prevention across the enterprise. Determine actions to be taken to assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators. Leverage fraud mitigation technologies and reporting tools and make recommendations for system configuration changes to better protect the bank against fraud and improve the customer experience. Receive notification from bank associates of client disputes; credit disputed amount back to client’s account and work with internal and external parties as appropriate to resolve dispute and recover funds. Create fraud awareness education materials for associates and clients. Conduct fraud awareness training for associates and clients.

Requirements

High School Diploma or equivalent required.
Bachelor’s degree preferred in Accounting, Finance, Computer Science, Business, or Criminal Science.
At least 2 years fraud/risk management expeirence.
Strong attention to detail, sound decision quality, demonstrated problem solving.
Demonstrate attention to detail, strong analytical skills, and sound decision quality.
Excellent verbal, written, and interpersonal communication skills.

Nice To Haves

Industry certifications deired or willingness to pursue (i.e. Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), National Check Professional (NCP), Certified Fraud Examiner (CFE).)

Responsibilities

Independently monitor fraud alerting technologies.
Correlate observations and perform thorough investigative assessments to properly discern between fraudulent and valid activity
Determine appropriate remediation path and resolve alerts.
Document activity as necessary and make recommendations to reduce risk as appropriate.
React to fraud events of varying scale and impact in a timely manner to mitigate potential fraud.
Assess severity of the incident and take necessary actions including: creating internal and external communications, providing a recommendation for closing or blocking client accounts, reissuance or deletion of compromised debit cards, and resolving client questions from branch personnel.
Provide written documentation of recap and follow up items.
Make and implement recommendations as appropriate.
Identify risk and trends of fraudulent activity and make recommendations with respect to policy and procedure changes related to fraud prevention across the enterprise.
Determine actions to be taken to assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
Leverage fraud mitigation technologies and reporting tools and make recommendations for system configuration changes to better protect the bank against fraud and improve the customer experience.
Receive notification from bank associates of client disputes; credit disputed amount back to client’s account and work with internal and external parties as appropriate to resolve dispute and recover funds.
Create fraud awareness education materials for associates and clients.
Conduct fraud awareness training for associates and clients.