Fraud Analyst

Q2 • Austin, TX

28d • Hybrid

About The Position

Q2 is seeking a Fraud Analyst. This role is responsible for identifying, investigating, and preventing fraudulent activities across our platforms. The ideal candidate will work closely with other fraud and risk, and product owners on the team to accomplish this, and educate internal and external stakeholders around card fraud management best practices, and consulting them on fraud management processes and capabilities. This individual is passionate about fraud, scrappy, driven, and a great problem solver. They will be responsible for monitoring financial activities, identifying suspicious patterns, and investigating and working to prevent potential fraudulent card transactions for Stakeholders. The individual will use data analysis techniques to detect and prevent first and third-party debit & prepaid card fraudulent activity aiming to safeguard stakeholders from financial losses and reputaitonal damage by building rules and follow-through activities against perpetrators; key tasks include reviewing transactions, customer data, and accounting documents to identify anomalies, reporting suspicious activity to relevant parties, and developing strategies to mitigate future fraud risks.

Requirements

• A minimum of 5-7 years of relevant experience in card product management, card processing or card risk management with a Bachelor’s in Business, Management, Engineering, CS, or related field; or an advanced degree with 3 years of experience of experience; or equivalent work experience.
• Previous experience with card risk management systems preferred, with Visa and Visa DPS risk tools experience highly preferred
• Previous risk management or financial services, card payment processing, or fintech experience highly preferred
• Strong teamwork, organization, and problem resolution skills
• Excellent verbal, written, presentation and interpersonal skills
• Strong process management capabilities, demonstrated ability manage fraud on card programs at scale
• Self-starter with proven ability to deliver results with minimal assistance is a must
• Highly determined and driven to achieve results with a clear track record of doing so
• Detail oriented with an eye for data analysis, high level of accuracy when reviewing financial data and investigating suspicious activity
• An effective communicator that can align internal and external stakeholders
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Subject matter expertise for card-based risk and fraud prevention- related activities
• Play an active role in card fraud prevention activities; which will include writing fraud rules, working with our card payment partners to have fraud rules written, and/or consulting with internal and other external stakeholders to ensure their rule writing efforts are effective
• Educate internal and external stakeholders on card fraud management best practices, and how to effectively use our partner fraud tools and reporting.
• Evaluation of existing and potential tools and processes to enhance detection/prevention, monitoring strategy performance, and reporting on overall fraud losses.
• Reconcile key performance and risk metrics and condense/summarize stakeholder performance for our Executives and Partners.
• Focus on driving stakeholder reductions in fraud losses through working internally and with partners and vendors for development of effective model management, analytics, and reporting
• Own documentation efforts around fraud product and strategies we implement on behalf of internal and external stakeholders
• Build strong relationships with our business partners, and internal and external stakeholders
• Research industry and technology trends, review professional publications within each supported vertical market, and identify new best practices.

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees