Franchise Operations Performance Coach

Signal Security • Omaha, NE

3d • Onsite

About The Position

As a Franchise Operations Performance Coach, you will be responsible for supporting franchisees in achieving operational excellence, enhancing unit performance, and maintaining brand consistency. You’ll serve as a key liaison between the franchisor and franchise owners, providing data-driven insights, strategic coaching, and operational support across the full lifecycle of the franchise relationship — including during franchisee transitions such as ownership changes or rebrands.

Requirements

• High school diploma or equivalent required
• Must be competent at an intermediate level in the following applications: Word, Excel, Power Point, Outlook, Multiple Calendars, webinar software, etc.
• Must have 1-3 years of experience in related field (Security Management, Technical Support, Business Operations, Private Security)
• Must have clean driving record
• Must be able to learn new programs quickly (we have proprietary software that will be used daily)
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration
• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving, and Learning)
• Must have excellent written, verbal, and interpersonal skills
• Solid organizational skills and detail oriented
• Ability to handle multiple projects at a time, shifting priorities as necessary
• Fluent in Microsoft Office applications (Excel, Word, Outlook, etc.)
• Ability to work independently as well as collaboratively
• Ability to drive and operate Signal patrol vehicle
• Must be able to travel by air and car up to 75% of the time
• Must be able to pass a background check, including Motor Vehicle Report
• Must be able to complete all physical requirements of the job with or without reasonable accommodation

Nice To Haves

• Military experience not required, but considered a plus

Responsibilities

• Oversee the operational performance of assigned Franchises; continually monitoring and assessing performance trends to gain an understanding of the areas of strength and areas for improvement. Identify performance gaps and recommend strategic action plans.
• Proactively follow up on developed plans with assigned Franchises. Communicate regularly by phone, email, and online meetings to review the progress of monthly/quarterly initiatives, their overall operational franchise health, and their adoption of programs/processes, to prepare Franchise owners for their next phase of business.
• Travel to assigned franchise locations to assess the overall execution and progress of initiatives and goals. Create a travel schedule prioritizing clients and their immediate support needs. Perform an in-market validation of operational areas and develop a plan for any operational opportunities that may arise.
• Proactively complete remote and in-market reviews of franchise standards, deployment of technology, and adherence to the franchise operations manual.
• Facilitate the onboarding and ramp-up of new franchisees through pro-active engagement and development of launch/transition plans for accountability.
• Ensure compliance with brand standards, systems, and processes.
• Coordinate operational support during key franchisee transitions to include market transitions and rebrands.
• Ability to develop, cultivate, and maintain relationships that foster growth and development with our Franchise Owners and their staff.
• Collaborate with your department and other departments regularly through programming and process development.
• Develop training and follow up plans to improve, implement, and monitor operational execution of Franchises for prolonged growth.
• Provide feedback and training to support successful performance of operational KPI’s, Officer Brand Experience and the overall brand standards.
• Provide ongoing support and training to Franchise Owners and their teams as it relates to initiatives, technology, and processes essential to daily operational performance and delivery of client services.

Benefits

• Competitive base pay, quarterly bonus plan, and long-term incentive plan
• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents
• 100% company paid life insurance, short-term disability, and long-term disability
• 401k
• Paid Time Off and Holidays
• Career development assistance
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED