Franchise Operations Coach
About The Position
UniVista Insurance is one of the fastest-growing insurance organizations in Florida and Texas, serving hundreds of thousands of customers through a robust network of corporate offices, franchises, and independent agents. We offer a full suite of personal and commercial insurance products including auto, home, health, life, and commercial supported by technology-enabled operations, strong carrier partnerships, and a customer-first culture. Our team is entrepreneurial, fast-paced, and focused on delivering accessible, affordable coverage to the diverse communities we serve. Joining UniVista means being part of a high growth company where innovation, collaboration, and performance are at the center of our work.
Requirements
- Bachelor’s degree in business, Management, or related field
- 5+ years of experience in franchise management, business coaching, or operations, preferably in the insurance or financial services industry.
- Proven experience in supporting franchisees in improving business performance and achieving growth.
- Strong understanding of franchise operations, business management, and sales strategies.
- Excellent interpersonal, coaching, and communication skills, with the ability to motivate and influence franchisees without authority.
- Ability to analyze operational data and translate insights into clear recommendations for franchise owners.
- High level of professionalism, problem-solving skills, and the ability to manage multiple franchisee relationships.
- Comfortable having direct, constructive conversations when addressing performance gaps.
- Ability to work independently and as part of a collaborative team.
- Ability to travel (locally) to visit franchise locations on a recurring schedule.
- Proficiency in Microsoft Office Suite and CRM tools.
- Bilingual (English/Spanish) required.
Nice To Haves
- Master’s degree or certifications in coaching is a plus.
Responsibilities
- Build trusted advisory relationships with franchise owners that enable constructive feedback, influence, and alignment on operational standards.
- Conduct regular check-ins (phone, video, and on-site) to understand needs, reinforce best practices, and ensure alignment with operational standards.
- Maintain structured visit schedules, action plans, and documentation of franchise activities to ensure accountability and compliance.
- Track issues through resolution and escalate appropriately when risks or delays arise.
- Conduct routine field visits to assess operational standards, customer experience, and brand compliance.
- Provide on-site and remote coaching with actionable recommendations to address gaps and improve performance.
- Use dashboards and KPIs to identify performance gaps and partner with franchisees on improvement plans.
- Document progress and risks clearly for leadership visibility.
- Partner with franchise development and marketing teams to resolve franchise needs and support growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
