Franchise Implementation Consultant

PAR Technology•New Hartford, NY

8d•Remote

About The Position

As a Franchise Implementation Consultant on the PAR OPS Implementation team at PAR Technology Corporation, you will be responsible for working within a collaborative team atmosphere to deploy the PAR OPS solution for existing franchisees. Using your operational knowledge of the hospitality industry, the Franchise Implementation Consultant will serve as a subject matter expert in managing the deployment of PAR OPS for new franchise groups. You will ensure deployment activities are executed within the scope and within the agreed planning, specifications, and quality standards to ensure product satisfaction. You will also collaborate with the Support and Technical Services team to transition your clients from implementation to support.

Requirements

4-year technical degree or equivalent experience in related field
1+ year of experience working with Restaurant Back of House Technology
2 - 4 years’ experience working with the PAR OPS Platform
1 – 2 years’ experience as an Implementation Engineer at PAR OPS
Self-motivated with a proven track record in customer multi-unit implementations
Ability to self-train, to stay current with the technology and security in restaurant and retail industries
Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base
Excellent operational, project, and time management skills
Excellent verbal and written communications skill to communicate with technical, non-technical, and diverse customers across an international organization
Excellent training and presentation skills
Excellent ability to facilitate and lead customer facing conversations
Excellent technical, and problem-solving skills
Excellent consulting, organizational, and process improvement skills
Strong analytical, debugging, and problem-solving skills
Analytical skills to facilitate removing barriers to sales and implementations
Ability to manage ambiguity and apply problem-solving skills to unique situations
Ability to communicate financial and technical concepts and specifications clearly and efficiently
Ability to maintain focus and efficiency when working multiple projects concurrently

Nice To Haves

Previous experience in the Hospitality industry in a management role preferred
Demonstrated ability to support multiple, concurrent initiatives
Strong knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry preferred
Conduct internal and external cross-functional technical meetings

Responsibilities

Work with the PAR OPS Implementation team members and Project Managers on specified projects to ensure complete understanding of customer’s database configurations
Support client rollouts to their entire community post Implementation Pilot
Conduct train-the-trainer or direct to store training sessions on how to utilize the solution to encourage immediate adoption
Liaise with Implementation Manager, Project Manager, Support, and Technical Account Services Team as needed for escalations on scope, processes, and project plan adjustments
Consult with franchisees to fully analyze and understand their existing infrastructure, as well as determine their current and future needs
Facilitate and lead customer facing conversations and communications to provide key information, direction, timelines, and any technical information necessary
Design and test solutions configured to meet the needs of the client as identified while consulting with the client throughout the rollout phase of the project
Work with clients as they transition from Implementation to Support to clearly help them understand the level of support they are provided
Effectively communicate with all levels of technical and non-technical personnel
Consult with third-party providers and internal implementation team members to design and deliver software integrations and roll-out sessions
Effectively communicate on issues or complex information to a wide audience based on product knowledge
Participate in product design, product delivery and product training and identify opportunities to provide additional products, services, or other resources for clients
Document task status and completion using project tracking tools
Maintain a working knowledge of client operations to facilitate problem resolution and educating support teams
Alert Manager to possible scope challenges, issues or change requests
Serve as subject matter expert in assisting our Knowledge Management team with the continued development of the training resources including the LMS, internal and client facing documentation, and our digital adoption platform
Collaborate and consult with internal support, technical services and implementation team members to resolve critical and/or complex technical issues and needs in a timely manner
Provide Level I or Level II support to existing customers
Serve as part of the after-hours client support rotation