Franchise Implementation Consultant

PAR Technology•New Hartford, NY

8d•Remote

About The Position

As a Franchise Implementation Consultant on the PAR OPS Implementation team at PAR Technology Corporation, you will be responsible for deploying the PAR OPS solution for franchise customers in a highly collaborative, fast-paced environment. This role serves as a subject matter expert for franchise implementations, leveraging deep hospitality and operational knowledge to ensure successful configuration, rollout, and adoption of PAR OPS. You will manage deployments within defined scope, timelines, specifications, and quality standards, ensuring a smooth transition from implementation to ongoing support. The Franchise Implementation Consultant partners closely with Project Managers, Support, Technical Services, and third-party providers to deliver outcomes that drive customer satisfaction and long-term success. At PAR, our core values are Act with Urgency, Own It, Deliver Outcomes, Win Together, and Never Settle. In this role, that means taking ownership of your projects, collaborating across teams, challenging the status quo, and ensuring every client implementation results in a win.

Requirements

A proven implementation professional with strong restaurant operations knowledge
A customer-focused consultant who takes ownership and delivers results
Excellent communicator who can engage technical and non-technical stakeholders
Ability to manage multiple projects concurrently while maintaining attention to detail
Comfort working in a dynamic, agile environment with a growing customer base
A mindset focused on continuous improvement and challenging existing processes
Strong project, operational, and time-management skills
Excellent training and presentation capabilities
Strong analytical, debugging, and problem-solving skills
Ability to communicate financial and technical concepts clearly
Experience leading internal and external cross-functional meetings
Ability to manage ambiguity and apply structured problem-solving to unique scenarios
Working knowledge of restaurant back-of-house technology and database-driven systems
4-year technical degree or equivalent related experience
1+ year of experience working with restaurant back-of-house technology
Demonstrated ability to manage multiple concurrent implementations
Self-motivated with a strong track record in multi-unit customer deployments
Commitment to ongoing self-training and staying current with industry technology and security

Nice To Haves

2–4 years of experience working with the PAR OPS platform preferred but not required
1–2 years of experience as an Implementation Engineer at PAR OPS preferred but not required
Previous hospitality industry management experience preferred

Responsibilities

Partner with Implementation team members and Project Managers to ensure a full understanding of customer database configurations
Support franchise rollouts across entire organizations following successful pilot implementations
Design, configure, and test solutions aligned to customer requirements throughout the rollout phase
Alert management to scope challenges, risks, or change requests
Consult with franchisees to assess current infrastructure and future operational needs
Facilitate customer-facing conversations to provide clear timelines, expectations, and technical guidance
Conduct train-the-trainer and direct-to-store training sessions to drive immediate adoption
Effectively communicate complex information to diverse audiences
Liaise with Implementation Managers, Project Managers, Support, and Technical Account Services for escalations and plan adjustments
Collaborate with third-party providers and internal teams to design and deliver integrations
Participate in product design, delivery, and training initiatives
Identify opportunities to introduce additional products, services, or resources
Guide clients through the transition from Implementation to Support, setting clear expectations
Maintain a working knowledge of client operations to support issue resolution and education
Document project status and completion using project tracking tools
Serve as a subject matter expert supporting Knowledge Management initiatives, including LMS content, internal documentation, client-facing materials, and digital adoption tools
Collaborate with Support and Technical Services to resolve complex issues
Provide Level I or Level II support to existing customers as needed
Participate in the after-hours client support rotation