Franchise Coordinator - Full Time Based in Chicago

Bodyrok•Chicago, IL

10d•Hybrid

About The Position

The Franchise Coordinator supports the day-to-day operations and development of the assigned BODYROK franchise owners. This role serves as a key point of contact for franchise owners, ensuring compliance with brand standards, supporting studio openings, and coordinating communication, training, and operational resources between corporate teams and franchisees.

Requirements

2+ years of experience in franchise operations, fitness/hospitality operations, or administrative coordination
Strong organizational skills with the ability to manage multiple projects and deadlines
Excellent written and verbal communication skills
Comfortable working with contracts, timelines, and operational requirements
Travel and the ability to work some weekends are required
There is no additional pay for weekends worked
Candidate must be based in Chicago

Responsibilities

Franchisee Support & Communication Serve as a primary liaison for franchise owners, responding to operational questions and requests
Coordinate and track franchisee KPI’s, communications, announcements, and system updates
Support franchisees throughout the development and studio opening process
Schedule and host weekly check-in calls (pre-opening) and weekly KPI calls (post-opening) with assigned franchisees
Be prepared to make recommendations based on results
Provide weekly franchisee updates to the BODYROK corporate team
Development & Opening Coordination Track development and status of franchise owners via internal checklists and checklists assigned to the franchisees
Coordinate training, equipment orders, vendor timelines, and all other pre-opening requirements
Flag delays or compliance concerns and escalate as needed
Brand Standards & Compliance Monitor franchisee compliance with required vendors, operational standards, opening schedules, and the required number of instructors
Maintain accurate franchise records, files, and development trackers (checklists)
Assist with compliance and outstanding notices, reminders, and follow-ups
Training & Operations Support Coordinate training schedules and certification requirements for owners and their staff
Lead assigned instructor trainings and coordinate post-training workshops
Conduct post-opening studio visits and audits