Franchise Business Manager
About The Position
At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. Position Overview Reporting to the Director of Franchise Business Management, the Franchise Business Manager (FBM) works in close partnership with franchise owners and their General Managers to drive revenue growth, operational excellence, and brand consistency across assigned studios. This role blends strategic coaching with hands-on operational support through consultative sessions, KPI and financial reviews, business planning, and field engagement. Franchisee experience and satisfaction are central to the role, balanced with clear accountability to the JETSET brand and operational standards.
Requirements
- Bachelorâs degree in Business, Operations, Finance, Hospitality, or a related field (or equivalent professional experience)
- 5-7+ years of experience in franchise or studio operations, multi-unit leadership, or business consulting (Boutique fitness, wellness, hospitality, or retail strongly preferred)
- 3-5 years of experience reviewing P&Ls and developing performance improvement plans
- Proven ability to positively impact revenue growth, utilization, conversion, and overall P&L performance
- Strong knowledge of hiring, training, performance management, and team development best practices
- Excellent written and verbal communication skills
- 2 years of experience working deep in systems such as Mindbody, AXLE, and BI/reporting tools
- Ability to travel regularly to support franchise partners in the field
- A passion for boutique fitness, well-being, and community impact
Responsibilities
- Own the day-to-day business relationship for an assigned portfolio of franchisees
- Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics
- Lead recurring consultative sessions and performance check-ins focused on execution, accountability, and growth
- Support franchisees through pre-opening, stabilization, and optimization phases of the business
- Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability
- Review franchisee P&Ls and partner with owners on action plans to address cost control opportunities and performance gaps
- Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies
- Identify early warning signs of underperformance and proactively intervene with structured support plans
- Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems
- Conduct operational reviews, audits, and business evaluations as needed
- Partner with internal teams to address escalations related to quality, staffing, or brand compliance
- Protect the integrity of the JETSET experience while supporting franchisee success
- Act as the franchisee advocate internally, partnering closely with Marketing, Product & Talent, and Finance
- Support the rollout of new initiatives, programs, and tools across the franchise network
- Surface field insights, trends, and best practices to HQ leadership and New Studio Openings teams to inform continuous improvement
- Help scale proven strategies from top-performing studios across the system
Benefits
- Competitive compensation, performance-based incentives, and growth opportunities
- 75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options
- Up to 4% match to 401(k) plan with no waiting period
- Flexible fitness & wellness membership
- Paid time off and company holidays
- A culture that values innovation, ownership, and excellence
- Opportunity to join a dynamic team in a rapidly growing company
- A collaborative, supportive work environment where your contributions are valued and recognized
- Professional development opportunities to enhance your skills and advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
