Franchise Business Consultant

Empower Brands•Richmond, VA

5d•Remote

About The Position

Bumble Roofing, part of Empower Brands, is seeking a dynamic and results-driven Franchise Business Consultant (FBC) to support and grow our franchise network. In this role, you will serve as a coach, mentor, and trusted advisor to franchise owners—helping them optimize operations, drive revenue, and deliver an exceptional customer experience. You will work closely with franchisees to strengthen performance, maintain brand standards, and scale their businesses. This role is structured with approximately 30% focus on onboarding and ramping new franchisees and 70% dedicated to growing and supporting existing locations to increase same-store sales and profitability.

Requirements

5+ years of experience in franchise support, business consulting, or small business ownership
Strong understanding of multi-unit operations and key business metrics
Proven ability to coach and influence business owners to drive performance
Excellent interpersonal skills with the ability to build trust and credibility
Strong analytical and problem-solving skills with a strategic mindset
Ability to manage multiple priorities in a fast-paced environment
Exceptional communication skills, both written and verbal
Demonstrated success in achieving and exceeding KPIs and business goals
Proficiency with CRM systems, reporting tools, and performance tracking platforms

Nice To Haves

Experience in home services, construction, or roofing is strongly preferred

Responsibilities

Franchisee Relationship Management
Build strong, collaborative relationships with up to 30 franchise owners
Conduct business assessments to identify opportunities, challenges, and growth goals
Develop customized action plans to improve performance and drive results
Serve as a trusted advisor, providing ongoing support and accountability
Ensure consistent communication and engagement across your portfolio
Business Coaching & Growth Strategy
Coach franchisees on leadership, sales, operations, and customer experience
Lead regular coaching calls (weekly, bi-weekly, monthly) to review KPIs and performance
Partner with franchisees to develop and execute short- and long-term business plans
Deliver training sessions, workshops, and webinars on key business topics
Identify opportunities for expansion, market growth, and increased revenue streams
Provide guidance on sales strategies, local marketing, and service offerings specific to roofing and exterior services
Operational Excellence
Evaluate franchise operations to ensure efficiency, scalability, and brand compliance
Conduct field visits to assess performance and provide actionable recommendations
Implement and reinforce standard operating procedures (SOPs)
Share best practices across the system to drive consistency and results
Analyze operational performance and recommend improvements in staffing, scheduling, and service delivery
Financial Performance & Analysis
Analyze financial performance, including P&Ls, sales data, and benchmarking metrics
Identify opportunities to improve profitability, reduce costs, and increase revenue
Support franchisees in achieving financial targets through actionable strategies
Advise on pricing, job costing, and margin optimization within roofing projects
Monitor KPIs and hold franchisees accountable to performance goals
Brand Initiatives & Support
Partner with the Brand President and Director of Franchise Operations on key initiatives
Support franchisee meetings, regional trainings, and system-wide programs
Assist with vendor relationships and operational initiatives that enhance franchisee success
Contribute to continuous improvement of systems, tools, and processes across the brand