Franchise Business Consultant (Dual Brands)

Dine Brands Global

About The Position

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar®, IHOP® and Fuzzy's Taco Shop® brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at www.dinebrands.com. Job Location Type Field - We celebrate success as we passionately nurture (and grow) the world’s most beloved restaurant brands. We are innovators that embrace new ideas & creativity. We value commitment and take personal accountability for our actions. We value openness, authenticity, and foster a collaborative, creative environment that believes we will go farther, together. The Role: We are excited to bring together two of our most beloved restaurant brands under one roof, Applebee’s and IHOP. The Franchise Business Consultant will serve as the primary link between Applebee’s and IHOP and the franchise community with broad accountability to each constituency. This role applies leadership, influence, and functional expertise to create meaningful, productive partnerships with each assigned franchise point of contact. Through these partnerships, they will provide analysis, recommendations, counsel, coaching, and assistance to the franchise owners / operators to impact and improve the sales, traffic, and operating standards of the business. They will leverage relationships to ensure the achievement of the short and long-term goals of Applebee’s and IHOP and its shareholders. They must develop and maintain a strong sense of ownership of their assigned territory and provide leadership and constant protection of the Applebee’s and IHOP Brands.

Requirements

Minimum of 5+ years in a field operations role within the food service industry or comparable multi-unit retail industry
Strong operational experience & proven performance in driving restaurant operational standards and compliance
Strong coaching and influencing skills and building relationships
Strong analytical skills and attention to detail
Strong organizational skills
Excellent written and oral communication skills
Proficiency in Microsoft Office suite, including Excel, Outlook, Word, PowerPoint, and Teams
Ability to attend initial training onsite (first six weeks)
May require up to 80% travel

Responsibilities

Champion the Applebee’s & IHOP brand purpose, strategy, and culture while advocating for the guest experience
Coach managers and operations leadership in solving guest relations matters and concerns
Provide training and resources to managers to ensure complete guest satisfaction
Ensure operations leadership adheres to Applebee’s and IHOP brand standards, systems, policies and procedures
Utilize metrics to analyze issues/opportunities and provide recommendations/tactics on how to improve any deficient areas of the business
Ensure compliance with all Standard Operating Procedures, Operations Assessment Reports, Food Safety Evaluations and develop corrective action plans, milestones, and timetables where appropriate
Provide coaching to managers on inventory control, local store marketing, on premise and off premise order production and delivery in support of sales growth and the strategic plan
Remain actively involved with any restaurant or franchise group that routinely delivers a customer experience inconsistent with the Applebee’s and IHOP vision and brand standards, supporting the definition and execution of a work plan to improve and ensure brand standards compliance
Gain knowledge and proficiency in Applebee’s and IHOP operational tools, standards, and systems
Actively share/assist in adopting best practices
Schedule built following Rules of Engagement travel expected (flights and auto) based upon geographic responsibilities to be assigned by Director, Operations.
Manage individual T&E budget