Franchise Business Consultant – Baskin-Robbins

Inspire

3d•$95,000 - $185,000

About The Position

Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.

Requirements

Minimum High School or GED
Minimum – 5 years in supervisory management or district level multi-unit operations
Good oral and written communication and interpersonal skills
Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision
Must be able to build credibility and trusting relationships with internal and external stakeholders
Able to develop and execute plans to drive results
Able to use data to inform decisions
Able to bring people together to solve problems
Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
Curious with a desire for continuous learning
Thorough understanding and knowledge of restaurant operations
Sound business and financial acumen
Skilled at consultation and strategic coaching
Compliance orientation
Big-picture orientation
Innovation and creativity
Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio

Nice To Haves

Preferred 4 Year / Bachelor’s Degree

Responsibilities

Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience.
Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans.
Interpret data to provide coaching and recommendations on priorities for Franchisee to address.
Follow up on Franchisee commitments and monitor data to check progress.
Support Franchisees in understanding the processes for remodeling and building new restaurants.
Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications.
Provide support during all remodel and new store openings.
Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth
Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.
Monitor and support the execution of local, DMA and regional marketing plans.
Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators
Partner with Field Training Team to coordinate training support to the franchisee.
Ensure the effective use of G&A expenses within parameters set by regional leads.
Complete all responsible administrative functions and requirements of the position in a timely manner.