Franchise Account Executive

OPENLANE•Carmel, IN

About The Position

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We are seeking a Franchise Account Executive with experience in sales & account management. You will be focused on creating the best possible customer experience while growing the business. You will be coordinating with our internal operations teams and partnering with the outside sales team to ensure that our customers have all they need to be successful. In this role, you will partner with your outside counterparts to engage, support, and grow the customer base in your shared territory. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals. You Are: Strategic: You take ownership of initiatives and can effectively analyze options to determine the best course of action. Collaborative: You are a central point of contact between resources who can foster collaboration and can ensure a shared understanding among stakeholders. Results-driven: You are driven to reach new goals and can make decisions to maintain momentum toward your goals. Customer Obsessed: You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency. Technologically Savvy : Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers.

Requirements

3-5 years of related sales and/or account management experience.
Strong understanding of online technologies and proficiency in Google Suite offerings.
Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
Excellent oral and written communication skills, with a focus on customer service.
Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month.

Nice To Haves

Experience with Salesforce
Bachelor's Degree
Experience with DOMO or other data analysis tools
Residence within the assigned territory is highly preferred

Responsibilities

Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers.
Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible.
Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses.
Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders.
Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements.
You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement