Founding Product Designer

Seen Health • Alhambra, CA

1d • $140 - $180 • Hybrid

About The Position

At Seen Health, we believe that older adults deserve better: care that is coordinated, community based, and culturally aligned. We aim to deliver this through a technology-enabled version of PACE, one of the most promising care delivery models in the country. PACE offers seniors a one-stop, local solution that empowers them to live independently in their homes. But, PACE is currently hampered by outdated tools and fragmented systems. As the first Founding Product Designer, you’ll reimagine this status quo–designing elegant, human-centered experiences that help care teams thrive and older adults feel seen. This is not a remote desk job. You’ll work regularly from our San Gabriel Valley center, embedded alongside a dedicated, multidisciplinary care team serving a vibrant AAPI senior community. You’ll see first-hand how your colleagues deliver exceptional care using the tools you’ve built and how older adults engage with the experiences you’ve crafted. You’ll work regularly from our warm and inviting center in Los Angeles, crafting solutions for a dedicated, multidisciplinary care team who serve our vibrant AAPI senior community.

Requirements

• 4-7 years of experience in product design, service design, or UX design, preferably in healthcare or operationally heavy environments
• Strong portfolio demonstrating user-centered design, especially across productivity or workflow applications
• Proficient with Figma; comfortable leveraging LLMs to augment your skills
• Experience conducting user research, usability testing, and rapid prototyping
• Able to work independently to focus on the right needs, with strong agency and minimal oversight.
• Open to managing specialized design consultants (e.g. brand, illustration)
• Experience designing in cross-cultural or multilingual environments

Responsibilities

• Co-created Care Workflows: Partner daily with nurses, therapists, drivers, and physicians to understand care delivery across homes, clinics, and community settings. Brainstorm tools that make their work easier and more joyful.
• Design Execution: Deliver user flows, wireframes, and prototypes that communicate clear product intent. Prioritize progress over perfection, getting meaningful tools into the hands of users quickly. Embrace AI tools to unlock thinking and accelerate your work.
• User Discovery: Conduct daily interviews and shadowing sessions with staff and participants to uncover unmet needs and surface creative possibilities grounded in real-world use. Translate that understanding into clean designs that keep the team humming.
• Design Systems: Help build and evolve Seen Health’s design system to ensure brand consistency, accessibility, and cultural resonance across our products. Craft reusable components that scale across care settings and devices.
• User Feedback Loops: Combine qualitative insights and analytics to understand how our products are used, identify friction points, and rapidly iterate to improve them.

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch on days at the center, as well as delicious snacks and coffee to keep you energized
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed