Founding Product Designer

Aurelian•Seattle, WA

About The Position

Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies. Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute. But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations. Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US. As Aurelian’s first designer, you’ll own the product experience end-to-end. This is not a role limited to UI polish - you’ll partner deeply with engineers and founders to shape the product itself, translating complex technical capabilities into intuitive, user-first experiences.

Requirements

Design holistically, considering the full end-to-end user journey
Thrive in ambiguity and enjoy shaping undefined problem spaces
Spend as much time understanding complex workflows, mental models, and edge cases as refining interfaces
Collaborate deeply with engineers, founders, and cross-functional partners to shape both the product and how it’s built
Actively explore and adopt modern tools - including AI - to move faster and design smarter
Love making complex systems feel simple, with a portfolio that clearly demonstrates this ability
Have a background in Human-Computer Interaction, Cognitive Science, Computer Science, or a related field
Have experience designing complex or technical products (AI, data-heavy tools, B2B, or internal tools)
Have early-stage startup experience or have been the first/early designer on a team

Responsibilities

Own the product experience end-to-end, shaping how every interaction works and feels
Translate complex workflows and AI-driven functionality into simple, intuitive, and human-centered user experiences
Collaborate closely with engineers, founders, and cross-functional teams to influence product strategy and execution
Set the design vision and establish principles, patterns, and standards that scale as the team and product grows
Move fast without compromising quality, balancing craft, usability, and speed in an early-stage environment
Navigate ambiguity, think in systems, and take ownership of both what we build and how people experience it
Continuously test, iterate, and improve, using research, data, and intuition to make decisions