Founding Onboarding Manager (US)

Nory • New York, NY

3d • Hybrid

About The Position

Let’s fix hospitality, for good.
Running restaurants in the US is brutal - margins are razor thin, waste is high, and teams are stretched to the limit. But it doesn’t have to be this hard. That’s why we built Nory.
Our CEO, Conor, knows the pain first-hand. After founding and scaling Mad Egg in Ireland, he got tired of juggling “market-leading” systems, clunky spreadsheets, and endless printouts. So he built the tool he wished he’d had from day one.
Nory is the all-knowing restaurant management system. It blends real-time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it’s operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, stronger margins.
And we’re just getting started. Fresh off a Series B led by Kinnevik and Accel, we’ve grown to 70+ people across Ireland, the UK, and Spain - and now we’re bringing Nory to the US.
We’re now hiring a Founding Onboarding Manager to join our Founding US team as part of our Customer Success function.
Please note: This is a New York-based role, requiring 2–3 days per week either in our office or onsite with customers in and around New York.
You’ll be the first onboarding boots on the ground in Nory’s US expansion, leading all things Onboarding.
As we scale, the team will grow around you, and your role will focus on onboarding our Mid-market & SMB customers, getting customers up and running, minimising time to value, and help build the foundations of a world-class CS function.
If you love customer relationships, get a thrill out of helping customers adopt technology successfully, and want to be part of building the future of hospitality tech, we’d love to meet you.

Requirements

• Startup mindset: You thrive in fast-paced, early-stage environments, move quickly, and take initiative to maintain momentum and resolve issues efficiently. You are comfortable with ambiguous environments, multitask effectively, and remain calm under pressure.
• SaaS Onboarding experience: You have 5 to 8 years of experience in Onboarding within SaaS, working with Mid-market & SMB customers.
• Hospitality background: Experience working with hospitality or restaurant clients.
• Communication and stakeholder management: You communicate clearly and confidently, building strong relationships with stakeholders at all levels and acting as a trusted advisor.
• Exceptional project management: Able to manage multiple workstreams, coordinate cross-functional teams, and deliver exceptional time to value and successful product adoption outcomes.
• Customer value driver: You’ll be able to adapt your approach to the customers strategy, offering best practice guidance and ensuring you are setting them up for long term success.
• Drive to build: You have experience building and refining standard operating procedures and scalable processes that improve customer experience and internal efficiency. You take responsibility for solving problems and improving processes, and think long-term about impact.

Responsibilities

• Lead onboarding: Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support.
• Ensure successful adoption: Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success.
• Deliver world class projects: Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience.
• Develop scalable playbooks: Formalise SOPs and create documentation that allows us to grow our Mid-market & SMB onboarding function.
• Improve cross-functional coordination: Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS.
• Voice of the customer: Surface insights that shape our product roadmap and help us better serve our most complex customers.

Benefits

• Meaningful equity with standard 4-year vesting and 1-year cliff – at Nory everyone is an owner!
• 20 days paid time off, plus public holidays
• Private health, dental, and vision insurance with 100% employee cover and 50% dependent cover
• 12 weeks paid parental leave for birthing parent, 4 weeks of paid leave for non-birthing parent and baby loss support
• $1,000 annual personal development budget + quarterly book budget
• $250 home office workspace budget
• Regular travel to London or Dublin, or for team offsites
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees