Founding Enterprise Customer Success Manager (AI Search + MarTech)
About The Position
HireNow Staffing is acting as a direct placement partner for an early-stage startup building the future of marketing through AI-powered search and optimization . The company is seeking a Founding Enterprise Customer Success Manager to own end-to-end success for key enterprise customers and help build the Customer Success function from the ground up. This is a high-impact, foundational role for someone who thrives in client-facing environments, enjoys managing complex stakeholder relationships, and wants real ownership at an AI-native company scaling quickly. You will serve as a trusted partner to Fortune 500 and mid-market customers (ACVs ranging from $12K–$100K), ensuring adoption, retention, and expansion while shaping the processes and playbooks that will define Customer Success long-term.
Requirements
- Must be based in San Francisco and able to work onsite (non-negotiable)
- 1+ year of experience in Customer Success, Account Management, SEO, Solutions Engineering, or a client-facing post-sale role
- Demonstrated ability to manage multiple customers or accounts simultaneously
- Strong communication skills with confidence working directly with enterprise stakeholders
- Clear record of job stability and consistent performance (no jumpy or freelance-heavy backgrounds)
- Interest in AI-native marketing technology and customer-driven product adoption
Nice To Haves
- SEO agency background managing multiple enterprise clients (Merkle, iCrossing, or similar)
- Experience in MarTech or Enterprise SaaS customer success teams (Hightouch, Zendesk, etc.)
- Familiarity with SEO, GEO, search-driven marketing workflows, and performance optimization
- Experience supporting enterprise implementations with complex stakeholder environments
- Builder mindset with high agency—comfort operating without heavy structure
- Prior evidence of creating something from scratch (early startup exposure, founding experience, or process-building ownership)
Responsibilities
- Own the post-sale customer journey for high-value enterprise accounts, from onboarding through renewal and expansion
- Act as a strategic advisor on AI Search, SEO/GEO workflows, and enterprise adoption best practices
- Manage and influence multiple customer stakeholders, including executive-level decision-makers
- Drive measurable outcomes tied to customer performance, value realization, and long-term growth
- Translate customer needs and insights into clear feedback loops for Product and Engineering teams
- Identify upsell and expansion opportunities, supporting account growth and retention
- Build foundational CS systems, processes, and internal playbooks as an early team member
- Manage a relatively high book of business (30+ accounts) while maintaining high-quality engagement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
