Founding Customer Success Manager US

DeepIP•New York, NY

81d

About The Position

As our Founding Customer Success Manager, you will play a critical role in shaping the customer journey at DeepIP. You will be responsible for establishing strong relationships with our earliest customers, ensuring they realize maximum value from our AI-driven products, and acting as the bridge between our clients and our product, engineering, and sales teams.

Requirements

2+ years in a customer-facing onboarding, account management, or customer success role in a B2B SaaS environment (ideally LegalTech, IP, or AI-driven software).
Demonstrated ability to manage complex customer relationships with educated and discerning audiences.
Proactive, empathetic communicator who thrives on solving problems and driving measurable outcomes for clients.
Ability to work independently and collaboratively in a fast-paced, high-growth startup environment.
Passion for technology and willingness to become an expert in AI-powered legal solutions and patent workflows.
Native or bilingual proficiency in English.

Nice To Haves

Experience developing processes and documentation from scratch is a plus.

Responsibilities

Build deep, long-lasting trust with patent professionals and IP law firms adopting DeepIP’s AI-powered legal technology.
Drive onboarding, training, and enablement for new and existing customers to ensure seamless integration and product understanding.
Monitor customer engagement and proactively address issues to drive retention and satisfaction.
Act as a voice of the customer and advocate for customers’ needs, collaborating closely with the product and engineering teams to relay insights and enhance user experience.
Develop scalable processes, resources, and playbooks for customer success that can evolve as the company grows.
Partner with sales and marketing to identify upsell opportunities and expand account value, supporting business growth.
Capture, report, and analyze customer feedback to inform product roadmap prioritization.

Benefits

Be a founding member and help build a high-impact customer success function from the ground up.
Work at the intersection of AI, law, and innovation—help shape how patent professionals work worldwide.
Environment that celebrates collaboration, ownership, and rapid learning—your voice and initiative will be valued.
Competitive package, professional growth opportunities, and the chance to make a direct impact on clients and the broader innovation ecosystem.
Flexible work arrangements and a supportive, inclusive company culture.

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