Founding Customer Success Manager

Comfy•San Francisco, CA

19d

About The Position

Comfy is the open, modular platform powering the next generation of visual AI workflows. We’re hiring a Founding CSM who wants real ownership, real impact, and a front-row seat to building something from zero to one. This isn't a traditional CSM role at a late-stage company with playbooks and polished processes. You'll be defining what customer success looks like at Comfy: which customers get white-glove treatment, what the onboarding motion looks like, how we measure health, and how we scale. You'll work directly with founders, product, and engineering to ensure our most strategic users: studios, enterprises, and AI-native teams. succeed wildly with ComfyUI. You're a fit if you're equal parts technical translator, strategic advisor, and builder. If you thrive in ambiguity and want to set the standard, not follow one - this is the one for you.

Requirements

5-8 years in Customer Success or similar customer-facing role at a technical SaaS or developer tools company
You're comfortable in a conversation with a VFX supervisor, a game studio pipeline TD, or a CTO - you can hold your own technically and earn trust fast
You have genuine curiosity for how AI systems work. You don't need to write code, but you should want to understand how models, pipelines, and APIs fit together
You've operated with high autonomy: owned a portfolio; made hard calls on escalations; built process where none existed
You've worked at a company going through hypergrowth or early stage where the playbook was yours to write
You communicate with clarity and directness. No fluff, no over-promising. You say what you mean.

Nice To Haves

hands-on experience with ComfyUI, Stable Diffusion, or generative AI workflows
background in creative industries - media, gaming, VFX, advertising, or film production

Responsibilities

Become deeply fluent in ComfyUI workflows, the node ecosystem, custom nodes, and how creative teams actually build pipelines. The goal is to know the product well enough that customers feel they have an expert in their corner, not just a point of contact
Stay genuinely curious about the space; follow model releases, tinker with new workflows and tooling, and get excited when customers push the platform somewhere new - this role rewards people who treat learning the product as part of the job, not a box to check
Own the Customer Relationship End-to-End - run onboarding, drive adoption, and ensure customers are extracting real value from ComfyUI
Build and execute account plans that identify risk, surface growth opportunities, and drive account success strategy
Run enablement sessions, workshops, and deep-dives on ComfyUI best practices for everything from image generation to video and 3D pipelines
Represent customer needs in product roadmap discussions. You'll have real influence over what we build
Build the CS Program from the Ground Up
Define the playbooks, processes, and tooling that will scale with us - from onboarding to renewal and expansion
Help establish our health scoring framework, success metrics, and churn forecasting models
As the team grows, help interview, onboard, and ramp new CS hires; be a standard-setter for the function