Founding AI Deployment Strategist, Post-Sales (US)

Dust•San Francisco, CA

4d•$135,000 - $200,000•Onsite

About The Position

We're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their jobs. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs. We're at an exciting stage of our journey—and growing fast. We're serving great customers like Cursor, Clay, Whatnot, and Persona, and aim to x6 our growth by the end of 2025. Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe or OpenAI) that like to focus on users, getting great things done by shipping fast, and doesn’t take itself too seriously while doing so. TLDR; AI Deployment Strategists drive transformational AI adoption for Dust customers. You'll serve as the trusted product expert from first touch through scale, leading onboarding, training, and strategic enablement programs that translate business challenges into high-impact use cases with measurable outcomes. As our first AI Deployment Strategist in the US, you'll shape a new product category from the ground up, establishing best practices in a fast-paced environment where ownership and impact define success.

Requirements

Proven impact developing and deploying successful digital adoption and education strategies in a rapidly evolving tech landscape
Hands-on experience using AI products in a professional context
Ability to soak up complex product knowledge and effectively communicate technical concepts to drive customer adoption and success.
Curiosity, eagerness to learn, adaptability, and a flair for elegant solutions to first-of-a-kind problems.
Robust prioritization and multitasking skills to operate with a high level of ownership and initiative alongside demanding users and in an emerging field.
Excellent communication skills in English to effectively engaging with a diverse range of stakeholders, including C-levels.
Prior experiences in consulting or in roles tasked with driving adoption, retention and expansion for customers, preferably in the SaaS industry.
You should still consider applying, even if you don’t strictly meet all the requirements above, as long as you have the desire and determination to put your experience in the service of our users.

Responsibilities

Lead and optimize the full Customer Deployment Journey (60-90 first days) by:
Partner with customers as a trusted advisor to define deployment goals and tailored plans aligned with business objectives
Design and deliver engaging, persona-specific enablement sessions (from first-time users to C-level executives)
Identify and unlock transformational use cases across customer organizations
Monitor adoption metrics and proactively address blockers to accelerate value realization
Drive Strategic Enablement Programs
Design scalable programs that bridge customer business objectives with Dust's product capabilities
Create high-quality educational content (guides, playbooks, and e-learning materials…) that enables customer self-sufficiency
Build the foundation of Dust's customer education platform from the ground up
Partner closely with Sales and Success to ensure smooth transitions and to continuously refine deployment processes.
Be the voice of our users at Dust. Provide insights on their experience to shape our product in the rapidly evolving GenAI landscape.
Be instrumental in building our global organization from the ground up as a critical addition to the US team, with the opportunity to define processes, establish best practices, and lay the groundwork for future team expansion

Benefits

Dust offers benefits such as medical, dental, vision and PTO.
While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you.

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