Foundation Support Advocate II

WellDyne•Lakeland, FL

1d•Onsite

About The Position

At our company, we move fast, adapt quickly, and turn challenges into opportunities while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. Our Vision: Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential. Our Mission: To be the disruptive force that drives meaningful change within pharmacy services. Summary The Foundation Support Advocate II supports the manufacturer’s patient assistance foundation program by independently assisting patients, caregivers, healthcare providers, and pharmacies with eligibility determination, enrollment, and continued access to therapy. This role performs the same core functions as Job Name I with increased experience, autonomy, and responsibility for more complex cases and problem resolution.

Requirements

High school diploma or equivalent.
2+ years of experience in patient assistance, healthcare, specialty pharmacy, or a related field.
Proficiency with computer systems, call center software and electronic recordkeeping.
Demonstrated ability to gather verify and document sensitive personal and financial information accurately.
Strong organizational, communication and problem-solving skills.
Solid knowledge of medical or pharmacy terminology.
Have high empathy.
Follow HIPAA and PHI compliance.

Nice To Haves

Preferred – Florida Registered Pharmacy Technician license, in good standing.
Experience with manufacturer patient assistance programs preferred.
Spanish Bilingual a bonus

Responsibilities

Respond to inbound and outbound calls from patients, providers, and pharmacies regarding program eligibility, application status, refills, and medication access.
Provide accurate, detailed information on foundation program benefits, application requirements, and policies.
Independently collect, verify, and document required financial, insurance, and clinical information to assess eligibility.
Complete, submit, and track applications through approval, refill, and reenrollment processes.
Resolve moderately complex enrollment, documentation, or access issues using foundation guidelines.
Document all interactions and eligibility determinations accurately in electronic systems to ensure compliance.
Coordinate communication with provider offices, specialty pharmacies, and internal teams to prevent therapy delays.
Deliver compassionate, patient‑centered service while handling escalations within defined authority.
Effectively listen for, identify, and document potential adverse events per protocol.
Maintain strict adherence to foundation policies, SOPs, and regulatory standards.
Perform additional duties as assigned.