Foundation Support Advocate I

WellDyne•Lakeland, FL

About The Position

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. Our Vision: Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential. Our Mission: To be the disruptive force that drives meaningful change within pharmacy services. Summary The Foundation Support Advocate I supports the manufacturer’s patient assistance foundation program by assisting patients, caregivers, healthcare providers, and pharmacies with eligibility, enrollment, and medication access. This role serves as a key contact center resource, providing program information, supporting application completion, and delivering compassionate, compliant customer service under routine supervision. Training: First two weeks will be onsite Monday to Friday 9am to 5:30pm starting 6/1 Hours of Operations for Shifts will be Monday to Friday 8am to 8pm.

Requirements

High school diploma or equivalent.
1+ year of experience in a call center, healthcare, pharmacy, or HUB‑service environment.
Strong communication and active listening skills with the ability to manage call volume professionally.
Basic proficiency with computer systems, call center software, and electronic recordkeeping.
Ability to gather and document sensitive information accurately.
Working knowledge of medical or pharmacy terminology.
Ability to speak clearly and follow a script.
Have high empathy.
Follow HIPAA and PHI compliance.

Nice To Haves

Florida Registered Pharmacy Technician license, in good standing.
Spanish Bilingual a bonus

Responsibilities

Respond to inbound and outbound calls from patients, providers, and pharmacies regarding program eligibility, application status, refills, and medication access.
Provide accurate information on foundation program benefits, application requirements, and policies.
Assist with collecting and documenting required financial, insurance, and clinical information.
Support application completion and submission following established guidelines and scripts.
Document all interactions and case updates accurately in electronic systems to maintain complete and compliant records.
Communicate with provider offices, specialty pharmacies, and internal teams to support coordinated patient access.
Deliver compassionate, patient‑centered service and appropriately escalate complex inquiries or issues.
Effectively listen for and document potential adverse events as required.
Follow foundation policies, standard operating procedures, and regulatory requirements.
Perform additional duties as assigned.