Forward Deployed Product Engineer

valence • New York, NY

62d • Hybrid

About The Position

This role will lead enterprise customizations for Nadia-our AI coach-adapting and deploying tailored solutions for complex customer environments. You'll design, implement, and evaluate high-impact workflows (prompts, memory/knowledge patterns, coaching flows), balance bespoke vs. reusable architectures, and build the tooling and evaluation muscle that helps us scale enterprise AI deployments. You'll collaborate cross-functionally with Product, AI Research/Applied AI, and Engineering, ensuring our most advanced enterprise AI systems are safe, performant, and aligned with user outcomes. This is a hybrid role combining product sense, technical grounding, and delivery instinct-ideal for someone who loves to build, ship, and iterate. You'll thrive if you can translate between client needs and AI system design, and operate comfortably in ambiguity while pushing toward real-world results.

Requirements

• 5+ years in solutions engineering, forward-deployed engineering, or consulting engineering, ideally with enterprise-facing experience. Open to less years for exceptional builders who ship and learn fast.
• LLM/AI experience: prompt design, evaluation, and deployment of LLM-powered systems. Understanding of memory/knowledge retrieval and safety/guardrails.
• Systems & judgment: track record of deciding what should be bespoke vs. reusable, designing for modularity without over-engineering.
• Enterprise craft: stakeholder management, discovery, and communication. You know when to push back and when to ship.
• Collaborate deeply: Partner with Product, AI Engineering, and Coaching SMEs to deliver solutions with measurable impact.
• Quality mindset: you hold the line on accuracy, safety, and performance while maintaining pragmatism.
• Growth mindset: Growth mindset focused on continuous skill development in rapidly evolving AI landscape
• Startup DNA: Startup experience preferred with proven comfort navigating ambiguity and high-velocity execution.

Responsibilities

• Own end-to-end customizations: Lead discovery → design → implementation → evaluation → iteration cycles for enterprise-grade workflows.
• Architect for reuse: Identify repeatable patterns, modularize components, and define when to productize; communicate tradeoffs across speed, quality, and maintainability.
• Drive quality and evaluation: Define prompting standards, guardrails, and success metrics (accuracy, tone, safety, outcome quality). Build lightweight evaluation frameworks that scale across clients.
• Make hard tradeoffs: Balance speed vs. scalability; protect the platform from over-engineering while ensuring customers see real value quickly.
• Collaborate deeply: Partner with Product, AI Engineering, and Coaching SMEs to deliver solutions with measurable impact.
• Mentor and level up others: Guide associates or EMs learning prompting and integration skills; contribute to playbooks, templates, and internal training.
• Measure outcomes: Track deployment speed, adoption, satisfaction, and quality; identify opportunities for reusability and efficiency gains.

Benefits

• Ownership & Rapid Growth
• Outsized missions from day one, with direct responsibility for company-defining projects
• Work alongside the executive team with transparency into strategy and decision-making
• Influence on direction through real-time customer feedback and market insights
• AI-First OperatorWork directly with cutting-edge AI models and next-generation platformsBuild expertise in enterprise AI implementation across Fortune 500 companies and multiple industriesEstablish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale
• CompensationCompetitive salary including base + bonusesComprehensive health coverage (medical, dental, vision) from day oneGenerous PTO, company-wide R&R shutdowns, and paid parental leaveRetirement plan support for US and global employees
• EquityMeaningful ownership in a venture-backed company at a growth inflection pointFinancial upside that comes from scaling fast Top-up grants as we scale and you deliver exceptional performance - your compensation grows alongside your impact
• Top-Performing CultureA culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 51-100 employees