Forward Deployed Engineer
About The Position
As a Forward Deployed Engineer you will be a customer-facing technical expert embedded with key clients to ensure seamless deployment and ongoing support of our applications. This hands-on role combines software engineering, deployment expertise, and client collaboration to tailor solutions that drive real impact in the legal industry. You will work directly with law firms to deploy, configure, and optimize our systems, bridging the gap between product capabilities and client needs. This position requires extensive travel (up to 75% or more), including frequent onsite visits to client locations across the country.
Requirements
- Strong proficiency in Rust and React for full-stack development and customization.
- Experience with SQLite (or similar embedded databases) for data management in on-prem setups.
- Proven track record in software deployment, configuration, and customer-facing technical roles (e.g., solutions engineering, professional services, or forward-deployed/support engineering).
- Hands-on experience with on-premises and cloud deployments (e.g., AWS, Azure, or hybrid environments).
- Ability to write, debug, and modify code in production-like settings under time constraints.
- Excellent problem-solving skills with a focus on delivering practical, high-impact solutions quickly.
- Strong communication skills to explain technical concepts to non-technical stakeholders (e.g., lawyers and firm administrators).
- Willingness and ability to travel extensively to client sites nationwide.
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
Responsibilities
- Lead the deployment and configuration of our application in on-premises and cloud environments for enterprise clients.
- Perform onsite visits as needed to install, configure, and troubleshoot deployments.
- Make real-time code adjustments and customizations onsite to address unique client requirements and ensure optimal performance.
- Collaborate closely with clients to understand their workflows, gather requirements, and implement tailored solutions.
- Provide technical guidance, training, and support during and post-deployment to maximize adoption and satisfaction.
- Identify opportunities for improvements and feed insights back to the core engineering team.
- Troubleshoot and resolve complex technical issues in production environments, ensuring high availability and security.
- Document deployment processes, customizations, and client-specific configurations.
Benefits
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House (onsite employees)
- Top-of-the-line company swag
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
