Forward Deployed Engineer

Canopy Connect•Canada, KY

32d•Remote

About The Position

Canopy Connect is building the infrastructure that powers best-in-class insurance experiences. We empower consumers to gain value and convenience from their own data, and we enable businesses to securely and quickly support their customers. We're growing quickly and are scaling up. As Forward Deployed Engineer, you'll ensure that Canopy Connect’s API customers launch with our product quickly and successfully. This position requires strong technical and communication skills. You will work with companies that range from small startups to large technology unicorns.

Requirements

3-5 years of software engineering experience, preferably with our tech stack: Node.js + Express React + TailwindCSS + Next.js + React Aria PostgreSQL Design skills in Figma, Adobe XD, Photoshop or similar Amazon Web Services
Proven success managing large or strategic enterprise accounts with complex integration needs.
Demonstrated ability to design and operationalize customer success processes in early-stage or scaling organizations.
Strong technical acumen and ability to troubleshoot issues related to APIs, data integrations, and authentication workflows.
Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
Experience collaborating closely with engineering and product teams to deliver customer-driven solutions.
Understanding of UX principles, workflow optimization, and data security protocols
Please note that we are only accepting candidates who are authorized to work in the United States or Canada.

Responsibilities

Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live.
Serve as primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams.
Act as an internal advocate for customer needs, providing structured feedback to product and engineering to inform roadmap priorities.
Analyze usage data to identify expansion opportunities and ensure customers realize measurable value from Canopy Connect’s platform.
Support contract renewals and growth initiatives in partnership with Sales, Engineering and Leadership.

Benefits

Healthcare: We offer company-sponsored health, dental and vision insurance for employees and dependents.
Equity: We are a team of owners and we provide our team with generous equity grants.
Time to Recharge: We offer unlimited paid time off. Unplug, recharge, and come back refreshed.
Remote Friendly: We are a fully distributed team. We all work remotely. We offer a $1,000 stipend to equip you with a home office that is comfortable and personalized to your needs.
Friday Reimbursed Lunch: Order lunch on Fridays, and we'll cover it!
401K: We offer a 3.5% match.

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