Forward Deployed Engineer

Treeswift•New York, NY

About The Position

About Treeswift: In the face of rising threats like severe storms and wildfires, increasing pressure on affordability, and unprecedented demands for system expansion, Treeswift empowers energy companies to modernize their field work to meet the unprecedented growth and challenges ahead. To accomplish our mission we deploy our sensors into our customers' field operations, typically on backpacks or vehicles. The resulting trove of LiDAR and imagery data is processed through our AI models to deliver actionable analytics through our web platform. To date, our technology has enabled utilities to reduce wildfire, regulatory and outage risk from vegetation, avoid delays and cost overruns in new construction, and accelerate recovery from severe storms. After starting our work with utilities in June 2024, we are now working with 3 of the 5 largest utilities in the United States and are rapidly expanding across new customers and use cases. To tackle this challenge we are bringing together a team of mission-driven experts with deep industry experience in robotics (Penn, Caltech, CMU) and enterprise software development (Palantir, Stripe, Oracle, MongoDB). We have raised funding from leading investors including Penny Pritzker’s Inspired Capital. Treeswift is headquartered in lower Manhattan, and maintains an office in Philadelphia. We also have some customer-facing team members based closer to our customer sites (i.e. Bay Area). About the role The forward deployed engineering role focuses on implementing and integrating our technology into customer operations; in this role you will – Embed with our customers to deeply understand their challenges, how our technology can support them and where gaps exist. You will frequently meet the customer at their location to see their field and office workflows in-person. Deploy our product at our customers . This includes gathering necessary inputs to configure the platform, generating logins etc…. You may support and/or lead ead training for users on Treeswift’s tools and you will be the first point of contact for support and product feedback. Support integrations with customer data systems. We are often asked to push our data into existing customer systems. This starts by mapping our data into the target system schema. Our first integration may be a one-off data dump, but you will also support establishing more robust operational pipelines (i.e. API integration). Extend the platform where gaps exist to meet customer needs.. This might range from writing python models for new business logic, contributing new features to our Web Application or larger product initiatives. Sometimes these contributions will be MVPs to move quickly and sometimes they will be fully fledged features reviewed by our core engineering team, that will then be deployed to all customers. Completing analyses to support our customers in understanding and trusting our data. This includes everything from one-off reports to comparisons between Treeswift data and customer data.

Requirements

4+ years of professional experience
Demonstrated comfort with ambiguity and excitement to work in an extremely high-autonomy role in an early stage environment.
Excellent communicator across a wide breadth of stakeholders. You are comfortable giving a training to a large group of users one-minute and preparing a presentation for a room full of executives the next.
Experience in a highly technical environment, such as software development, robotics, engineering or finance. You are comfortable coding in python and contributing to web application development, as well as quickly coming up to speed on new technical concepts.

Nice To Haves

More extensive technical experience with data pipelines, embedded systems or machine learning
Prior experience at a SaaS software company
Prior experience working with utilities, energy sector or other sectors with a large field work or industrial component

Responsibilities

Embed with our customers to deeply understand their challenges, how our technology can support them and where gaps exist. You will frequently meet the customer at their location to see their field and office workflows in-person.
Deploy our product at our customers . This includes gathering necessary inputs to configure the platform, generating logins etc….
Support and/or lead training for users on Treeswift’s tools and you will be the first point of contact for support and product feedback.
Support integrations with customer data systems. We are often asked to push our data into existing customer systems. This starts by mapping our data into the target system schema. Our first integration may be a one-off data dump, but you will also support establishing more robust operational pipelines (i.e. API integration).
Extend the platform where gaps exist to meet customer needs.. This might range from writing python models for new business logic, contributing new features to our Web Application or larger product initiatives. Sometimes these contributions will be MVPs to move quickly and sometimes they will be fully fledged features reviewed by our core engineering team, that will then be deployed to all customers.
Completing analyses to support our customers in understanding and trusting our data. This includes everything from one-off reports to comparisons between Treeswift data and customer data.