Forward Deployed Engineer

Gather AI•Pittsburgh, PA

55d

About The Position

As a Forward Deployed Engineer, you will be responsible for bringing Gather AI technology to supply chain industry clients. You will lead visits to client sites to automate their inventory management. This role involves preparation for deployments and continued customer support for our customers, including ticket management and issue troubleshooting. You will coordinate with the Research & Development team to ensure that each deployment is smooth and streamlined. The Forward Deployed Engineer indirectly (through the support of contractors) or directly handles every aspect of the implementation including warehouse mapping, hardware calibration and testing, documentation, client training, and continued support. In this position, you are the face of the company and you ensure that the client is happy with our product and the support we provide.

Requirements

BS or AS in Computer Science/Engineering, Mechanical Engineering or related field, OR Equivalent experience or aptitude as a technician or in a technically-focused, customer-facing role
Excellent documentation, communication, and collaboration skills
Forklift certified (or able to become forklift certified within 1 month of hire)
Thorough understanding of Excel/Google Sheets
Basic proficiency with 1 or more coding languages (eg Python, C, C++, SQL, etc.)
Experience with generative AI
Ability to travel ~60% of time including some weekends
Valid driver's license

Nice To Haves

Understanding of Euler angles and vectors in #-D space
Hands-on building/fabricating experience [cart hardware, drone hardware, machine usage (laser cutter, drills, 3D printers, etc.)]
1+ years with enterprise-grade ticketing systems (eg Jira, Asana, Notion)
Startup experience
Experience teaching
Experience managing a team
Experience with warehouse or inventory control methodologies

Responsibilities

Bringing Gather AI technology to supply chain industry clients
Lead visits to client sites to automate their inventory management
Preparation for deployments
Continued customer support for our customers, including ticket management and issue troubleshooting
Coordinate with the Research & Development team to ensure that each deployment is smooth and streamlined
Handles every aspect of the implementation including warehouse mapping, hardware calibration and testing, documentation, client training, and continued support
Ensure that the client is happy with our product and the support we provide