Forward Deployed Engineer III - Eng

UKG•Lowell, MA

About The Position

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Forward Deployed Engineer (FDE) Role Overview We are seeking a Senior Forward Deployed Engineer (FDE) to deliver complex customer engagements across UKG's HCM, Payroll, and Workforce Management ecosystem. This role combines solution design and hands-on engineering to drive measurable customer outcomes. You will work directly with customers to build production-grade integrations and AI-enabled workflows that accelerate time-to-value and expansion. You will typically own a workstream or engagement with support from Staff and Principal FDEs. Why This Role Matters You will help enterprise customers successfully adopt UKG's platform and emerging AI capabilities. This role bridges customer needs with scalable engineering solutions, enabling adoption, expansion, and continuous product feedback.

Requirements

5+ years in software engineering, solutions architecture, or systems integration
Experience with enterprise integrations (REST APIs, event-driven systems, ETL, and IAM/SSO)
Cloud architecture experience (AWS, Azure, or GCP)
Experience building and deploying production systems, including monitoring and incident response basics
Strong customer-facing communication skills with the ability to explain tradeoffs clearly
Ability to operate effectively in complex, ambiguous environments and deliver iteratively
Hands-on familiarity with AI-enabled tools (LLMs, copilots, workflow automation)
Understanding of enterprise AI constraints (security, privacy, compliance, and data access)
Systems thinking across people, process, and technology, including human-in-the-loop designs

Nice To Haves

Familiarity with agent patterns (tools, orchestration) is a plus

Responsibilities

Deliver integrations and workflow automations across HCM, Payroll, WFM, ERP, IAM, and related systems
Own technical delivery for a customer workstream from discovery through go-live, with guidance on overall engagement strategy
Build production-grade components (APIs, event-driven workflows, data pipelines, automation)
Translate business requirements into clear designs, implementation plans, and operational runbooks
Partner with customer stakeholders and UKG teams to manage risks, timelines, and change control
Contribute reusable components, templates, and reference patterns to accelerate future delivery
Provide structured feedback to Product and Engineering on platform gaps and repeatable customer needs
Help customers adopt practical AI-assisted patterns within enterprise workflows
Prototype and implement AI-enabled automation use cases (for example: intelligent intake, summarization, routing, and data extraction) within approved guardrails
Integrate AI capabilities into existing systems and processes using secure, auditable designs
Apply best practices for enterprise AI security, privacy, governance, and compliance
Contribute reusable AI workflow examples and implementation notes to the FDE library

Benefits

flexibility that’s real
benefits you can count on
performance-based bonus plan
restricted stock unit awards
Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

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