Forward Deployed Engineer (AI Team)

Pallet•San Francisco, CA

42d•$250,000 - $300,000•Onsite

About The Position

We’re hiring our first Forward Deployed Engineer — a hybrid technical and customer-facing role that connects our AI platform to the real workflows of the world’s largest logistics companies. You’ll own technical validation and custom demos, work directly with Sales, Product, and Engineering, and drive proofs of concept that show customers what’s possible when AI meets logistics. This is a founding role with the opportunity to build the playbook and eventually scale the Forward Deployed Engineering org. Why this role is different: Founding member of the Forward Deployed Engineering team — help shape process, tooling, and best practices. Combines hands-on integration and workflow design with storytelling and customer credibility. Work directly with executives and customers across the enterprise logistics ecosystem. Learn deeply about AI agent architecture (browser automation, voice AI, RAG/memory systems). Fast path to Head of Forward Deployed Engineering.

Requirements

5+ years in a Forward Deployed Engineer, Solutions Architect, Sales Engineer or Solutions Engineer, role, ideally at a high-growth B2B SaaS or AI company.
Strong technical fluency — able to reason about APIs, data schemas (JSON), and system integrations.
Experience with automation or AI-driven products (e.g., browser automation, RAG, voice AI, etc.).
Comfortable building quick prototypes with low-code tools (Zapier, Make, Retool, Postman).
Excellent storytelling and presentation skills — able to engage both technical and executive audiences.
High curiosity and adaptability — thrives in ambiguity and learns fast.

Responsibilities

Own and deliver technical demos that accelerate deals — translate real customer workflows into high-impact, tailored experiences.
Build quick integrations and prototypes using Zapier, Retool, or Make to demonstrate value fast.
Map and reason through data flows across TMS, WMS, and CRM systems — understanding APIs, schemas, and webhooks.
Partner with Sales on proofs of concept and technical validation throughout the deal cycle.
Communicate clearly across audiences — from operations leads to CTOs, adapting depth and framing as needed.
Enable the GTM team — build demo templates, run feature briefings, and improve internal technical fluency.
Feed insights back to Product — capture workflow pain points and feature requests from the field to shape roadmap direction.

Benefits

Health, Vision, and Dental benefits
Flexible PTO
Life Insurance and Accidental Insurance
Short-Term Disability Coverage
Generous salary and equity for all staff
401k option; helping you save for the future
Yearly learning and development stipend
Commuter benefits for Bay Area employees
Uber ride stipend if you ever have to work late in the office
Remote office home stipend to get you comfy in your space
Daily catered lunches provided by Sharebite (every meal you order, one meal gets donated)
Onboarding trip to San Francisco HQ if you work remotely
Monthly happy hours
Annual Company Offsites; our last one was in Palm Springs 🌴🍹